Administrative & Customer Care Specialist
Administrative & Customer Care Specialist
Posted on :
17-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
The successful candidate will be responsible for the following activities:
- Processing applications received by post and phone this includes document verification and payment processing activities
- Monitoring /answering of queries by telephone and/ or email to ensure they are dealt with within the service level agreement parameters.
- Handling of complaints in accordance with company procedures
- Preparation of quality and productivity statistics as required
- Compilation and preparation of daily weekly and monthly reports.
- Collaboration with clients or third parties to identify and implement service improvements at an operational level
- Create and update training documentation in line with operational procedures.
- Provide training as and when required.
- Stock Control maintenance
- Managing administration communicating and coordinating with internal departments
- The maintenance of call centre operational policies and procedures
- Handle confidential information securely and in line with Records Management and Data Protection Policies.
- Provide support and assistance to other teams as required.
Qualifications :
Skills
- A minimum of 2 years experience in an administrative role
- Excellent written communication skills in English with the ability to compose professional correspondence
- Self-starter detail oriented extremely well organised and able to manage time and multi-task
- Ability to deal with clients in a professional and courteous manner
- Strong PC skills including Excel MS Office: Outlook Teams Word & PowerPoint
- Comfortable adapting to new situations and problem-solve in dynamic situations
Additional Information :
Benefits of working at SGS Ireland:
An overview of some of the benefits available:
- Comprehensive training programme
- Progression Opportunities
- Annual Tax Saver Tickets for Rail Bus and Luas
- Bike to Work Scheme
- Employee Assistance Program
- Digital Wellness Platform
- Pension upon successful completion of probation
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
