Front Desk - Night Manager
Front Desk - Night Manager
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Job Description
Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead teach coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the worlds finest heritage resorts.
Competitive Salary: $65000 - $67000 gross annually based on previous experience & education
Job Duties Include:
- Lead and develop the overnight Front Desk and Royal Service teams including recruitment training performance management and fostering a positive empowered work environment.
- Ensure exceptional guest service and satisfaction handling inquiries and complaints promptly while maintaining high standards and implementing service improvements.
- Oversee nightly operations and front office procedures including check-ins/outs billing night audit tasks and accurate reporting.
- Maintain safety security and emergency response readiness for all guests and colleagues acting as the overnight duty manager and collaborating closely with Security.
- Uphold compliance with hotel policies standards and systems ensuring operational excellence time and attendance tracking and alignment with Accor and Fairmont values.
Qualifications :
Your Skills & Qualifications:
- Minimum 2 years experience in a Hotel leadership role
- Computer literacy required: PROPERTY manager or another property management system Excel Word Time and Attendance Watson
- Dynamic enthusiastic creative leader who thrives under pressure and is able to perform multiple functions at the same time
- Excellent interpersonal and communication skills both written and verbal
- Proven leadership skills which supports an environment of employee growth and development interdepartmental teamwork and exceptional customer service
- Hospitality Diploma an asset
Additional Information :
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
- Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
