Czech-Speaking Client Relations Specialist )

Are you a highly motivated individual who prioritizes customer needs and has native-level Czech language skills Do you excel at communication and love providing top-notch service If so wed like you to join our growing team in Sofia Bulgaria!

Were a global leader in customer experience expanding quickly in Sofia for a significant project in the consumer goods sector. We partner with world-famous brands focusing on building strong connections and ensuring smooth customer interactions. If youre a driven professional who wants to contribute to an excellent customer journey come be part of our diverse and forward-thinking team.

About the Role

As a Czech-Speaking Client Relations Specialist youll be essential to our commitment to delivering excellent customer service. Youll be the main point of contact for our Czech-speaking clients handling their questions resolving issues and guiding them through various services related to a prominent consumer product. Your contribution is vital for ensuring client satisfaction and maintaining the excellent reputation of our partner brand.

This role is entirely based at our modern offices in Sofia which promotes close teamwork and a lively work environment.

Your Main Responsibilities

Your duties will be varied all centered around providing outstanding client service:

1. Client Engagement & Communication:

• Provide professional courteous and efficient support to Czech-speaking clients via channels like phone email and potentially chat depending on project needs.
• Handle a wide range of client questions including product information service details troubleshooting help order status and general account management for a major consumer brand.
• Actively listen to client concerns ask clarifying questions to fully understand their needs and offer clear concise and effective solutions.
• Ensure proactive follow-up on client cases when needed guaranteeing full issue resolution and client satisfaction.

2. Issue Resolution & Product Expertise:

• Identify and resolve client problems with an empathetic solution-focused approach using your growing knowledge of the product and related services.
• Efficiently escalate complex or technical issues to specialized internal teams making sure the client stays informed throughout the resolution process.
• Effectively use our internal systems and CRM tools to accurately log all client interactions and important information.
• Stay continuously updated on new product releases updates promotions and company policies to give clients accurate and current information.

3. Collaboration & Continuous Improvement:

• Work effectively with team members supervisors and other departments to ensure seamless service delivery and a consistent client experience.
• Actively participate in training sessions and team meetings to improve your skills expand your knowledge and stay current with industry best practices.
• Contribute to improving our client service processes by identifying recurring issues sharing insights and suggesting possible solutions or enhancements.
• Help create and update useful client resources such as FAQs and knowledge base articles.

What Were Looking For

While previous experience in customer service or a client-facing role is helpful its not a strict requirement. We are dedicated to nurturing talent and offer comprehensive training to equip you with all the necessary skills to truly excel in this challenging yet rewarding position. Were seeking individuals with a strong work ethic a genuine eagerness to learn and a sincere interest in providing an outstanding client experience.

1. Language Skills:

• Native or C2-level proficiency in Czech is essential. You must have an exceptional command of the Czech language allowing you to communicate clearly precisely and accurately both verbally and in writing and understand subtle communication.
• Proficient in English (at least B2 level). A solid working knowledge of English is needed for internal communication training and using our systems.

2. Abilities & Background:

• Excellent verbal and written communication skills in Czech with strong attention to detail.
• Proven ability to convey complex information clearly and concisely.
• Strong problem-solving skills and a genuine client-first mindset.
• Highly empathetic patient and capable of maintaining a positive and professional demeanor in all interactions.
• Tech-savvy; able to quickly learn and navigate new software internal systems and CRM tools.
• Able to work effectively both independently and as a collaborative team member.
• Flexible and adaptable to changing workloads and priorities in a fast-paced environment.

What We Offer

Joining our team in Sofia means becoming part of an international supportive and rapidly growing organization. We believe in investing in our people and offer:

• Competitive Salary: A highly competitive salary package that truly reflects your skills experience and the significant value you bring.
• Comprehensive Benefits: A robust benefits package designed for your well-being including full health and life insurance.
• Exceptional Career Growth Opportunities: We are deeply committed to your professional development and advancement. Youll have abundant opportunities for career progression continuous learning and skill enhancement within our expanding global operations.
• Paid Training: A comprehensive onboarding program and ongoing paid training to ensure you are fully equipped and constantly developing in your role.
• Dynamic and Supportive Work Environment: Join a truly collaborative inclusive and international team dedicated to delivering excellence.
• Modern Workspace: Work in a state-of-the-art office in Sofia designed for comfort productivity and team collaboration.
• Relocation Package: A comprehensive relocation package will be provided for candidates moving to Sofia ensuring a smooth transition to your new home.
• And many more benefits designed to foster a positive and rewarding employee experience.
• 600 EUR Welcome Bonus

If youre a passionate and dedicated individual with a strong commitment to client satisfaction possess excellent Czech language skills and are eager to grow your career in a vibrant international setting we strongly encourage you to apply! Come help us shape an outstanding customer experience for a renowned global brand.