Senior Manager â Service Now Project Manager
Senior Manager â Service Now Project Manager
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Senior Manager Service Now Project Manager
Genpact has a vacancy for a Senior Project Manager in its expanding Orchestration Group to support global customers.
The group is expanding to cater to the growing number of varied and exciting projects and customers.
This is a varied role and offers an exciting opportunity for the right individuals to develop their career in the Professional Services organization of Genpact. Responsibilities
Project Management of product-based solutions
Tracking monitoring & reporting on project progress quality of deliveries budget consumption and timelines.
Analysing capturing and communicating customer requirements
Write concept and functional design documents
Provide consultancy to customers on Genpact Digital products
Take responsibility for customer satisfaction and building a long-term relationship with key customers
Qualifications we seek in you! Minimum Qualifications
Ability to quickly understand a clients business strategy processes needs and to design solutions to support it.
Experience in leading requirements gathering workshops and business analysis
Experience in writing functional design documents
Project Management skills (Risk scope budget Timelines management etc.)
Project Team leadership
Client Management skills
Relevant experience in the MS technology stack
Relevant work experience in managing complicated software projects.
Good customer facing skills including running workshops and presentation skills
Must be able to work as part of a team with minimal day-to-day supervision
Good crisis management skills.
Fluent in spoken and written English
Be smart and presentable
Ability to travel to customer sites in Europe & America
Ability to align working hours when needed to customers abroad
Preferred qualifications
Experience in Business Process Management software
Experience with BPM tools like Service Now Appian or Remedy etc.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Senior Manager
Employment Type
Full-Time
