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BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121000 professionals working in multidisciplinary teams with profiles as diverse as financiers legal experts data scientists developers engineers and designers.

About the job:

Summary of Responsibilities:

Systems/Apps administration including installation/upgrade of softwares account management access control building workstations/laptops fixing computers/systems issues building and supporting VDI machines and maintenance support.

List Major/Essential Job Duties:

• Responsible for supporting day to day operations on the service desk desktop and engineering support including banking financial trading and IT Systems.
• Supervise Information Systems Security and Auxiliary services.
• Fixing computers vulnerabilities and patching.
• Analyze incidents reported by users and fixing them.
• Handling Start of the day and End of the day processes.
• Handling end-users problems related to phone/turret system and network.
• Coordinates with Madrid (H.O.) to resolve systems issues.
• Troubleshooting and solving systems/desktops performance issues.
• Creating Windows and VDI Images and Maintaining Them.
• Building workstations/laptops/mobile devices.
• Handling IT Asset Inventory Management.

Level of Complexity and Risk Involved:

This position assists staff with technical support of desktop computers applications and related technology. Support includes specification installation and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique non-recurring problems. The position utilizes one-on-one consultancy to end users and BBVA head office staff. The positions responsibilities require independent analyses communication and problem solving. Work is performed with little supervision and requires initiative and judgment.

Skills knowledge and abilities/Competencies:

• Must have deep hands- on experience of windows operating system (windows 10 11 enterprise or above) installation building machines using windows imaging and troubleshooting.
• Must have experience in IT Service Request Management System like Service Manager BMC Helix Service Now etc.
• Must have experience with Mobile Device Management (e.g. MobileIron Intune).
• Must have experience with Cisco Phone Systems/IPC Turret Phone Systems.
• Must be knowledgeable in new technologies personal computer operation desktop operating systems and productivity applications.
• Must have excellent interpersonal communication skills and attention to details.
• VDI (Virtual Desktop) handling experience.
• Demonstrates understanding of banking organization computing environment including hardware and software systems etc.
• Collaborative and team player.
• Good organizational and problem-solving skills.
• Good understanding of networking.
• Ability to make decisions plan effectively and work under pressure.
• Passionate to learn new technologies adopt as per evolving business needs and getting things done.
• Workday Administration experience is huge plus.
• Qualys vulnerability management experience is preferable.
• Some experience to create reports using Excel LDAP and SQL queries is a plus.
• Additional Education while not necessary but would be considered a plus: Microsoft Certifications Cisco Certifications.
• Fluency in Spanish a plus.
• Bachelors degree (B.A or B.S.) or equivalent from a four-year college required and 8 or more years related experience and/or training; or equivalent combination of education and experience.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

With respect to this position in our Houston Office the expected base salary ranges from $100000 to $115000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package successful candidates are eligible to receive a discretionary bonus.

*Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions

Legal requirements

It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package successful candidates are eligible to receive a discretionary bonus.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information (41 C.F.R. 60-1.35 (c)).

Individuals with Disabilities

BBVA USA BBVA Securities Inc. and BBVA S.A. New York Branch invite all interested and qualified applicants to apply for employment opportunities. If you are a U.S.-based job seeker with a disability who is unable to use our online tools to search and apply for jobs please contact us by emailing: or by calling toll-free (in the U.S.) 1-. Please indicate the specific type of assistance needed*.

*The disability access telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes such as following up on an application or non-disability related or technical issues will not receive a response.

EEO Statement

BBVA USA BBVA Securities Inc. and BBVA S.A. New York Branch have a firm and unwavering policy to provide equal employment opportunity without regard to age citizenship color disability ethnic origin gender gender identity and expression marital status nationality national origin race religion sexual orientation genetic predisposition protected veteran status or any other status or classification protected by federal state or local law. This policy includes all job groups classifications and organizational units. With regard to employment this policy extends to applicants and covers our recruiting hiring promotion transfer demotion discipline termination benefits compensation and training practices as well as social and recreational activities.

View the EEO is the Law & View the EEO is the Law Supplement Poster poster. BBVA USA BBVA Securities Inc. and BBVA NY are equal opportunity and affirmative action employer.