Hospitality Director
Hospitality Director
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Job Description
Job Title
Hospitality DirectorJob Description Summary
Job Description
Overview
At Rivani were reimagining the office building experience to rival the finest hotel experiences in the world seamlessly blending luxury wellness and productivity in a well-appointed space anyone would be proud to be a part of. We are seeking an experienced hospitality professional with exceptionally high service standards to join us as our Director of Hospitality leading a front-of-house team in providing a class-defining tenant experience at our premier Miami office building.
With a deep love of service and attention to detail the Hospitality Director will be responsible for all front-facing tenant interactions and ensuring a consistent tailored and thoughtful experience at every touchpoint throughout the building.
This role is ideal for a polished hospitality professional whos looking to take the next step in their career and has a background in luxury service a track record of leading high-performing teams and a passion for creating connections out of ordinary moments that resonate with tenants and guests alike. Key responsibilities will include providing a world-class tenant experience across the tenant journey managing hospitality staff performance and development event strategy planning and execution and the implementation and maintenance of on-site technology solutions like building apps lobby screens and others.
Core Qualifications
- Proven experience in luxury hospitality leadership preferably in high-end residential hotel or commercial settings.
- Knowledge of Les Clefs dOr philosophies and experience leading teams in the concierge space is preferred but not required
- Demonstrated success leading service teams and delivering guest experiences at scale and of the highest caliber.
- Strong interpersonal skills with the ability to graciously engage a diverse community of tenants and guests in writing verbally and online.
- Detail-oriented resourceful and committed to excellence in all service delivery and communication execution.
- The ability to review data find actionable insights in reporting and direct initiatives to deliver on them is required for this role.
Key Responsibilities
1. Tenant Experience & Service Excellence
- Design and implement high-impact hospitality programs that leverage renewed spaces and human connection to provide intentional elevated experiences.
- Routinely deliver Michelin-caliber white-glove service that exceeds tenant and guest expectations.
- Serve as the primary point of contact for tenants managing relationships and ensuring personalized VIP experiences for every tenant and guest.
2. Operational Oversight & Staff Management
- Lead and oversee hospitality-focused staff including front-of-house teams concierge janitorial and security personnel.
- Provide coaching and mentorship to ensure all service providers embody luxury standards that reflect the buildings values and Forbes 5-star level service.
- Manage seamless daily operations of all hospitality functions within the building.
3. Event Planning & Community Engagement
- Plan and execute curated tenant events networking opportunities and wellness activations that use and highlight the exceptional spaces and engaging community within.
- Partner with high-end vendors to deliver unique and memorable experiences that further differentiate Rivani in the market
4. Collaboration with Property Management
- Collaborate with the Commercial General Manager to align hospitality services with building operations through continued light-touch training and education.
- Support leasing efforts by enhancing the propertys marketability through exceptional service offerings including elevated leasing tour experience and corresponding events.
- Ensure that hospitality initiatives align with the buildings brand and vision.
5. Technology & Innovation
- Implement smart technologies and mobile solutions to improve the delivery and efficiency of concierge services.
- Leverage technology to seamlessly deliver building communications to various audiences ranging from tenant contacts to tenant employees vendors and members of the neighborhood community.
- Stay ahead of industry trends to continuously enhance the tenant experience.
Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.
INCO: Cushman & WakefieldRequired Experience:
Director
Employment Type
Full-Time
