National Support Centre Manager
National Support Centre Manager
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Job Description
Victim Support Scotland Empowering People Affected by Crime.
We put victims and witnesses at the heart of everything we do so they are heard have improved health and well-being feel safer more secure and informed and that we are an effective organisation that makes a lasting difference.
Who We Are
Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported or when it happened our services are free confidential and tailored to individuals needs.
Our vision is that people affected by crime victims witnesses and their families are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive flexible and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.
What is The Role
You will be reporting to Head of Service Delivery - National Programmes you will lead the management development and delivery of Victim Support Scotlands National Support Centre operating 365 days a year. The National Support Centre provides a vital first point of contact for individuals affected by crime across Scotland. It is based in Glasgow and open 7 days per week 365 days per year. The service offers information initial needs assessments and trauma-informed support via telephone and webchat. It also manages all national referrals and is supported by a dedicated team of staff and this role you will be responsible for ensuring the consistent delivery of a high-quality trauma-sensitive service to victims and witnesses. You will oversee workforce planning for your area ensuring that both staff and volunteers are well-supported knowledgeable and equipped to meet the needs of service users.
What Youll Need to be Successful
We are looking for an experienced and transformational leader. Someone who will relish the opportunity to shape the delivery of the VSS vision and strategic priorities. An innovative thinker with strong communication skills and experience of partnership working. Evidence of Continuing Professional Development is essential. Someone who has a management qualification and has the ability to develop effective internal and external relationships and networks that enable the understanding and delivery of broad organisational goals.
If you are looking for a role with a purpose where you can really make a difference then this may be the role for you.
Location: Glasgow
Salary band: 40290 - 53184 on call allowance. Salary on appointment will normally be at the lower salary point with progression subject to review - in line with VSS progression arrangements. A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated.
Further details of this role are available in the job description - National Support Centre Manager - Job Description
What we offer
When you work for Victim Support Scotland your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 39 days (pro-rata) but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits. This includes dental cover access to a virtual GP counselling legal support and discounts on gym memberships cinema tickets retail and much more. In addition we offer a generous pension enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.
Please note - This post will be subject to a PVG check.
To ensure you are in the best position to perform to your highest standards during our selection process make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past. To apply please submit a current CV with a covering letter detailing why you are suitable and how you meet the relevant criteria.
As a Disability Confident Committed employer please advise if you require any adjustments in the application process by contacting .
Closing date: 30 June 2025
Interviews will be held: 8 July 2025 in Glasgow office
Required Experience:
Senior IC
Employment Type
Full-Time
