Account Protection Customer Care Specialist French & English Speaker
Account Protection Customer Care Specialist French & English Speaker
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
How will you make an impact in this role
Meaningful rewarding work performed with integrity. Heres just some of what youll do in this role:
The Account Protection Specialist is responsible for utilizing fraud management techniques/tools whilereviewing existing Consumer and/or Business accounts to identify possible fraudulent activity and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action.
The Account Protection Specialist will be responsible for handling inbound and outbound callsfrom customers continually throughout designated shiftswhile maintaining a professional working relationship between American Express and the customer.
- Deliver world-class customer service offer custom solutions and negotiate a positive outcome for the customer and American Express
- Investigate allegations of fraud counselling fraud victims and possible fraud victims performing identity restoration duties and victim case management
- Identify possible fraudulent activities and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action
- Ensure company compliance as needs in each country region and market are different
- Appropriately manage highly sensitive customer information maintaining appropriate privacy and protection standards
- Meet and exceed quality goals compliance regulations and productivity targets
- Receive and provide coaching to colleagues toward performance improvement
Minimum Qualification:
Unique career journey shaped by your talent and curiosity
- Fluent French
- English and Spanish is a plus
- Strong verbal and written communication skills in a business environment preferred. Such as taking inbound and outbound client calls to resolve cases
- Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations.
- Ability to deal with stressful situations whilst also managing your time appropriately
- Demonstrate a passion to serve by delivering outstanding service in every interaction with our customers
- Analytical and problem-solving skills with strong attention to detail;able to make good sound judgements in a fast-paced environment as well as multitask and re-prioritize on a regular basis
- Strong interpersonal and listening skills; assertive and able to handle difficult conversations demonstrating empathy sensitivity and compassion
- Demonstratecoachability; able to listen and share best-practices contributing to a strong culture of feedback
- Excellent negotiation influencing and resourcefulness skills
- Navigate multiple systems and digital tools to service our customers
- Confidence to work in a virtual environment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
