Consumer Care Specialist
Consumer Care Specialist
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Job Description
Job Description:
Our dedicated Consumer Care team Benelux is looking for a passionate team member to support and advise pet owners and partners on our products and pet nutrition.
In this role youll provide valuable information and find individual solutions to help strengthen the trust between us pet owners and our partners.
What will be your Key Responsibilities
You provide expert advice to pet owners and partners about our products through various communication channels.
You build and maintain trusting relationships with our customers and partners.
You share your knowledge and actively contribute to customer satisfaction and brand loyalty to strengthen our brand reputation and support business growth.
You handle inquiries including complaints and ensure smooth consumer-oriented resolutions through to full clarification.
You offer outstanding consumer support during crisis situations.
You establish strong relationships with internal stakeholders (Marketing Communications Science Digital) to maximize the value of Consumer Care for the business.
You perform reactive community management on our social media channels.
You make use of CRM/Social CRM technologies to track all interactions and contacts and drive continuous improvement.
What are we looking for
You have a passion for animals and their health ideally with a background as veterinary assistant or as a veterinarian
You have experience in customer service ideally in the area of consumer care or a similar environment.
You are a team player and enjoy working independently.
You remain calm under pressure and impress with your empathetic personality.
You have strong communication skills both verbal and written in French Dutch and English
What can you expect from Mars / Royal Canin
A motivated team that shares a love for animals
The opportunity to write your own success story in a successful branded goods company
Responsibility and freedom to advance your own ideas with support from an experienced team
An open and international working environment in a global family-owned company
Personal and professional development opportunities
Required Experience:
IC
Employment Type
Full-Time
