Members' Receptionist
Members' Receptionist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About us
Part of London Regional HotelsThe Lensbury Resortis located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club a 155 bedroom hotel meeting and events space restaurant and bar Spa and 25 acres of gardens and grounds.
Key Responsibilities:
- Demonstrate confidence a pleasant personality and good communication skills while welcoming all club members and thier guests
- Check membership cards and charge fees when required
- Adhere to all cash handling procedures including till reconciliation and cashing up at the end of late shift
- Maintain high personal standards and ensure uniform is always clean and well presented
- Be knowledgeable on current offers activities & events and promote them to all members and guest
- Book activities for members and take payment where appropriate
- Assist customers enquiring about membership at The Lensbury
- Liaise with other leisure departments regarding activity booking where required. Ensure all printed material is available to members
- Ensure the Reception areas are presented to the highest standard including all notice boards.
- Work flexibly between all Reception areas to ensure adequate staffing is achieved covering breaks and absence as required
- Carry out additional membership sales responsibilities assisting the Membership Team
What we are looking for
- Ability to deal effectively and competently with all guests and members
- Methodical approach to work
- Excellent customer service skills and good telephone manner
- Accurate typing skills and good attention to detail
- Previous experience within a reception or similar role and knowledge of computerised reservation systems
- An interest in Sport and Leisure is desirable
Whats in it for you
- Free meals whilst on duty
- Paid annual leave of 28 days including public holidays (pro-rated for a part-time)
- Use of some leisure facilities including gym & swimming pool (after successful 30 day review)
- EAP for you and your family
- Online benefits portal offering lots of discounts
- Fully funded Apprenticeship opportunities
- Excellent training and development opportunities
- Staff Awards and Social events throughout the year
- Cycle to work scheme
- Free parking
- Refer a Friend programme
- Staff Discounts at The Lensbury and across the LR portfolio
Employment Type
Full-Time
