IT Operations Manager

We are looking for an experienced IT Operations Manager to join our team and lead our IT support service desk and cloud infrastructure operations. 

M tnei tranga  About the role

Keeping systems strong so our teams deliver better care

As our IT Operations Manager you will lead and continuously improve the performance of our service desk and IT support team. Your role ensures every interaction delivers high-quality customer-focused technical support. From end-user and desktop services to applications and infrastructure youll be at the heart of keeping our systems running smoothly overseeing the daily operations of our contact centre digital platforms. 

Ng haepapa matua Key Responsibilities

How youll help us care smarter

Inspire and Empower a High-Performing Team: Lead a talented team to deliver high-quality service and secure digital platforms that support critical health and social services. Youll fostering a culture of excellence through clear direction mentoring and meaningful development opportunities. 

Champion Operational Excellence in Digital Services:Lead daily operations of contact centre digital platforms ensuring theyre secure reliable scalable and cost-effective. Youll drive continuous improvementthrough smart monitoring and proactive problem solving.  

Be the Bridge Between People and Platforms: Collaborate closely with Service Directors Contact Centre leaders and Support Services teams. Youll keep stakeholders informed engaged and aligned while also building strong partnerships with key technology suppliers.

Drive Smart Commercial and Vendor Strategy: Own the commercial side of platform operations from licensing and compliance to budgeting and vendor management. Youll identify opportunities for cost savings and ensure were getting the best value from our technology investments.

Ng hua mu Whats in it for you 

• Hybrid Flexibility Work from home a few days every week in a role built on trust balance and autonomy. 
• Celebrate YOU! Enjoy a paid day off each year to relax have fun or do whatever makes your birthday special.
• Wellbeing Days Once a month you can hit pause with a half-day off to recharge relax and put our wellbeing first. Because you deserve it!
• Pet-friendly & Inclusive Our Auckland office is vibrant welcoming and made for humans and their furry companions.
• Car Parking Beep beep no stress no extra cost just onsite car parking.
• A team that feels like a team Be part of a fun supportive and dynamic team shaping an energising workplace culture.

Qualifications :

Youll thrive here if...

Youre excited by the possibilities of technology and lead your team to success. You have a knack for solving problems and thrive in a fast-paced environment. Youre a natural who builds strong trusted relationships with internal teams or external partners. If you bring experience in IT operations management and are excited about the opportunity to enhance our digital platforms wed love to hear from you!

Not sure if you meet every requirement If youre excited about this role and think you have what it takes we still want to hear from you and encourage you to apply! We value diverse perspectives and are committed to finding great people not perfect resumes. 

u wheako u mtauranga hoki Qualifications and experience

• Ideally holds a Bachelors degree in Information Technology Computer Science or a related field 
• 5 years IT support and engineering experience across a range of services and disciplines  
• Experience managing hybrid environments (on-premise and Microsoft Azure)  
• Familiarity with security frameworks such as NZISM NIST and ISO 27001 
• Familiarity with cybersecurity and compliance best practices. 
• Demonstrated experience with ITSM frameworks (e.g. ITIL certification) 

u heitanga u pkenga hoki  Skills and competence

• Security mindset in all aspects of your work 
• Ability to balance multiple priorities and communicate confidently 
• Strong desire to share knowledge and build capabilities in team members 
• Detail oriented but also pragmatic and able to see the bigger picture 
• Telephony technologies in a Contact Centre environment such as CXone 
• Design support and administration of Microsoft 365 suite of services particularly Microsoft Teams and Teams Voice Exchange Online SharePoint Online and OneDrive for Business and the administration of Windows 10/11 
• Thorough Microsoft Azure experience across services such as AzureAD InTune Autopilot Azure Virtual Desktop ExpressRoute B2B and B2C IaaS Power Platform and other as-a-Service technologies 
• Strong network capability across firewalls switches routers DNS VPN and SDWAN 
• Technical documentation skills both in process mapping and architecture design documents and also simplified knowledge base articles for skills transfer 
• Whakarongorau Aotearoa acknowledges Mana Mori and mtauranga Mori as a professional skill set

Additional Information :

mtou uara Our values

E kimi ana mtou i tahi tangata e kaha whakanui i nei uara - We are looking for people who align naturally with these values and will champion them

• Mahia te mea tika / Do the right thing
• Hihiri e te kounga / Motivated by quality
• Ngkau nui ki te pai ake / Passion for better
• Pokohiwi ki Pokohiwi / Shoulder to shoulder

Remote Work :

No

Employment Type :

Full-time