Senior Account Executive
Senior Account Executive
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Job Description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities experience our rewarding culture and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams there are roles ready to cultivate your skills and take you to the next level.
Job Description:
TheSenior Account Executiveachieves the assigned sales plan by generating profitable UPS revenue growth through the development of new business and the retention of existing business within their assigned accounts. The incumbent analyzes customers current supply chain needs to create appropriate solutions and promptly respond to customers requests. This position builds successful partnerships with key stakeholders at all levels of customers organizations to cultivate relationships and generate revenue opportunities across all product and service lines. This role meets with customers to discuss complaints and obtain supporting documentation (e.g. invoices etc.). This position collaborates with operations to implement accounts with special needs (e.g. unique delivery schedules extra conveyors additional drivers etc.) to adequately handle customers shipping needs.
Territory Coverage: Salt Lake and Utah Counties
Responsibilities
Executes on previously signed contracts to introduce new products and services to customers and expand business within customer accounts
Performs pre-call analysis (e.g. research account history shipping details complaints etc.) to prepare for sales calls.
Responds to internal sales leads from various sources ( Package Operations staff etc.) to identify sales opportunities and create a sales strategy
Analyzes price quotes to verify accuracy and determine how to propose the solution to the customer
Generates customer-facing reports to outline shipping history billing history and accounts incentives (i.e. contracted discounts) and renegotiate contracts
Documents customer information and provides account status to the sales team
Trains customers on proper packaging techniques to avoid damages
Preferences
Demonstrates familiarity with the core service offerings across business units and deep familiarity with product service and customer facing technology offerings of at least one business unit
Possesses knowledge of competitors offerings and the features of their products services and customer facing technology solutions; describes types of customers that would benefit from selected offerings; compares and contrasts UPSs and competitors products services and customer facing technology solutions; able to compare and contrast the customers experience of engaging with UPS and primary competitors across all touch-points; summarizes positive and negative gaps; develops plans to leverage advantages and correct disadvantages
Considers industry and financial trends when making account decisions; understands critical aspects of business models and operating structures to provide input into decisions
Demonstrates a detailed understanding of competitors strategies and offerings; collects analyzes and interprets competitive information; identifies areas where UPS is at a competitive disadvantage and suggests ideas for improving its competitive position
Works with others to research stakeholders and key decision-makers needs requirements and perspectives; describes in general terms customer characteristics preferences history processes and constraints; lists what products and services are currently used by customers; uses knowledge of customers to provide input into which products or features to promote.
Understands customers general business needs and knows the account status; may provide information about accounts for use in planning account strategy
Demonstrates a basic understanding of proper processes procedures and use of technology for intermodal transportation
Demonstrates the ability to use negotiation techniques in less complex situations; recognizes the potential impact of negotiation proceedings on the business; gains consensus from involved parties
Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions
Builds and maintains relationships throughout a customer organization; makes recommendations regarding account decisions or strategies
Demonstrates a detailed understanding of supply chain concepts; makes recommendations for changes to solve supply chain problems
Experience with supply chain concepts
Ability to speak/ write in both English and Spanish is preferred.
BASIC QUALIFICATIONS:
Must be currently located in the same geographic location as the job or willing to relocate yourself
Must have a Bachelors Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience
Additional Information for Internal Candidates
This job is a grade 230
Deadline date to apply is eod June 16th 2025
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination harassment and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S. an alien lawfully admitted for permanent residence or an alien authorized to work in the U.S. for this employer.
Required Experience:
Senior IC
Employment Type
Full-Time
