Business Staff Specialist
Business Staff Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Opportunity:
The Department of Psychology is seeking a Business Staff Specialist to manage the business components of the Psychology Clinic in support of expanding health service provision to the Central Florida Region. This position will be in support of the faculty and staff in the Clinical Psychology Ph.D. program to provide direct services clinical supervision and grant funded translational research in a treatment setting.
Responsibilities:
Greets patients and Greets patients and visitors checks patients in according to clinic procedures and directs visitors to proper meeting locations and appointments.
Handles inbound calls and directs callers to proper individuals.
Handles incoming emails to clinic account. Provides oversight of work study students. Billing management (e.g. depositing cash payments reviewing and reconciling credit card payments managing online payment system reviewing payments received against appointments completed).
Provides oversight for general day-to-day office operations.
Ensures administrative and procedural processes are upheld.
Addresses administrative and procedural issues as needed.
Assists with training new faculty staff and students.
Ensures office machines (e.g. phones printers copiers and fax) are in working order and may perform routine troubleshooting as needed.
Facilitates the coordination of patient care by working closely with faculty and contributing to a strong communication system amongst the Clinic Director reception team faculty and patients. Sends patient emails; sends out records requests per clinic policies. Helps maintain a referral list. Electronic Medical Record (EMR) management of all patient records.
Maintains clinic files completes file reviews.
Runs and reviews security reports (e.g. access logs login reports).
Works with clinic staff and other university offices on privacy/security matters. Maintains and tracks training certificates (e.g. privacy and security training) and other required clinic documentation.
Performs scheduling and payment processing for the clinic.
Provides training and guidance for new and current clinic assistants.
Tracks access to Clinic systems (e.g. Traka Milestone Titanium encrypted drive doors).
Maintains inventory and orders supplies and assessment materials.
Indirect supervision of support staff.
Other tasks as assigned.
Minimum Qualifications:
High School Diploma or Equivalent and 2 years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information
Preferred Qualifications:
Experience working in a healthcare clinical or academic office setting.
2 years customer service or office support/management experience.
Bachelors degree preferred.
Experience handling confidential information with professionalism and discretion.
Strong written verbal and interpersonal communication skills with the ability to interact professionally with patients faculty staff and students.
Excellent organizational and time management skills with the ability to prioritize tasks in a fast-paced environment.
Prefer candidate with the ability to communicate in both English and Spanish in order to work effectively with customers and team members.
Previous experience mentoring or supervising the work of junior staff or students.
Proficiency in Microsoft Office Suite and Adobe Acrobat.
Additional Application Materials Required:
In addition to your application please include a resume.
Special Instructions to the Applicants:
This full-time position works onsite at UCFs Main Campus in Orlando. The work schedule for this role is based on the Psychology Clinic office hours: Monday/Thursday 8:00AM - 5:00PM; Tuesday/Wednesday 8:00AM - 7:00PM; and Friday 8:00AM - 12:00PM. Office hours may be subject to change with notice.
Applicant must be authorized to work for any U.S. employer as sponsorship is not available for this position.
Are you ready to unleash YOUR potential
As a next-generation public research university and Forbes-ranked top employer in Florida we are a community of thinkers doers creators innovators healers and leaders striving to create broader prosperity and help shape a better future. No matter what your role is when you join Knight Nation youll play an integral role at one of the most impactful universities in the country. Youll be met with opportunities to connect and collaborate with talented faculty staff and students across 13 colleges and multiple campuses engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow youll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and youll have countless rewarding experiences that go well beyond a paycheck.
Working at UCF has its perks!UCF offers:
Benefit packages including Medical Dental Vision Life Insurance Flexible Spending and Employee Assistance Program
Paid time off including annual and sick time off and paid holidays
Retirement savings options
Employee discounts including tickets to many Orlando attractions
Education assistance
Flexible work environment
And moreFor more benefits information view the UCF Employee Benefits Guide.
Unless explicitly stated on the job posting it is UCFs expectation that an employee of UCF will reside in Florida as of the date the employment begins.
#LI-ONSITE
Department
College of Sciences (COS) - Department of PsychologyWork Schedule
Monday/Thursday 8:00AM - 5:00PM; Tuesday/Wednesday 8:00AM - 7:00 PM; and Friday 8:00 AM - 12:00 PM.Office hours may be subject to change with notice.
Type of Appointment
RegularExpected Salary
$15.66 to NegotiableJob Posting End Date
0AMVeterans Preference:
Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans Preference please visit a Florida public university the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smoke-free campus and an E-Verify employer.
If an accommodation due to a disability is needed to apply for this position please call or email .
Required Experience:
Staff IC
Employment Type
Full-Time
