Specialised Account Manager Role - Brisbane CBD
Specialised Account Manager Role - Brisbane CBD
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Job Description
- Showcase your strong customer service skills to support and grow trading businesses.
- Brisbane Metro location
The role:
The Trade & Working Capital (TWC) Account Management teamprovides ongoing management of our existing customers across Invoice and Trade finance working closely with our Bankers across multiple business segments (Metro Business Agribusiness & Private Bank).
Working within the Trade & Working Capital team the Specialised Banking Manager (Account Manager) is responsible for managing a multi-product portfolio (i.e. Invoice Finance & Trade Finance). Focusing on the retention and growth of existing customer relationships.
You will actively work with Bankers and Customers being responsible for your own portfolio engaging with customers to deliver the best NAB solutions to meet their needs. You will work to create a presence and high level Trade Working Capital product understanding and awareness within the organisation as well as the business marketplace whilst managing and ensuring customers payment risk delivery risk and sanctions obligations are compliant and managed appropriately.
As a Specialised Banking Manager Account Manager you will:
- Monitor TWC facilities to ensure the customers needs are ongoingly met and facility limits are appropriate based on their cash flow requirements.
- Enhance the customer experience by providing excellent service through meeting existing customers and explaining the procedures and operation of TWC products and services.
- Ensure customer satisfaction is enhanced through relationship management proactive calling and identifying opportunities to improve services and provide customer efficiencies.
- Working closely with the Business Banking Centre and Bankers.
- Active involvement in managing risk.
- Drive and deliver positive contribution to overall team engagement.
What you will bring!
We are ideally looking for a candidate with banking experience who is looking to learn about working capital solutions and how we apply this to assist our clients to support and grow with them. Experience in working capital solutions would be preferable with a focus on strong relationships to deliver insights to support across this area. In addition you will have:
- Strong stakeholder engagement skills with the ability to influence at all levels.
- Willingness to learn and develop your skills and actively engage with clients and bankers.
- An understanding of financial metrics and understand of the supply chain.
- You are comfortable to facilitate presentations to bankers and customersand are able to have a sound operating rhythm.
Its your drive tenacity and will to win together that will stand you apart from the rest. We are committed to the effort initiative and support required to help you realise your goals and aspirations.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. Thats why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment where all NAB colleagues unique backgrounds and identities are understood respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process and accessibility or alternate methods to apply for this role please visit To discuss adjustment requirements please contact the NAB Careers team via (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Required Experience:
Manager
Employment Type
Full Time
