Job Summary
Coordinates activities in the laboratory support areas. Consistently create an exceptional experience with each contact via inbound and outbound calls online chat email etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators as well asCorporate values and codes of excellence.
Essential Functions
- Coordinates all support area needs for the laboratory as well as all Lab/Path Assistant functions.
- Role models and acts as a resource to others related to duties of assigned support area.
- Establishes service priorities work routines work flow patterns and monitors work flow to ensure prompt and efficient delivery of services. May be required to serve at multiple SH locations during a given shift (Site dependent)
- Communicates collaborates and acts as a liaison with support staff management members of the health care team and others in order to facilitate continuity and coordination of services.
- Facilitates quality monitoring activities of support staff.
- Coordinates all scheduling which may include payroll editing.
- May handle telephone inquiries for the laboratory providing technical explanations and interpretations when necessary. May serve as a resource for specimen collection and handling questions forensic drug testing point of care testing and other pertinent laboratory specialties.
- May prepare specimens for reference laboratory testing according to laboratory protocol and Federal shipping guidelines insuring specimen integrity appropriateness of specimen and volume accurate test orders and test information.
Qualifications
- Required High School Diploma or equivalent
- Preferred Associates Degree health care related field
- 3 years of relevant experience laboratory support services customer service or related Required
- CRT-Clinical Lab Assistant (CLA) - ASCP American Society for Clinical Pathology preferred Or
- CRT-Medical Lab Assistant (MLA) - ASCP American Society for Clinical Pathology preferred
- CRT-Phlebotomy Technician - NHA National Healthcareer Association preferred
- LIC-Drivers License - STATEMI State of Michigan SHGR Outpatient Phlebotomy St. Joseph Outpatient Phlebotomy Laboratory Client Services required
Physical Demands
- Pallet to Waist (6 from floor) > 5 lbs: Seldom up to 10 lbs
- Waist to Waist > 5 lbs: Seldom up to 10 lbs
- Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
- Waist to Overhead > 5 lbs: Seldom up to 10 lbs
- Bilateral Carry > 5 lbs: Seldom up to 10 lbs
- Unilateral Carry > 5 lbs: Seldom up to 10 lbs
- Pushing Force > 5 lbs: Seldom up to 10 lbs
- Pulling Force > 5 lbs: Seldom up to 10 lbs
- Sitting: Frequently
- Standing: Frequently
- Walking: Frequently
- Forward Bend - Standing: Occasionally
- Forward Bend - Sitting: Occasionally
- Trunk Rotation - Standing: Seldom
- Trunk Rotation - Sitting: Occasionally
- Driving: Seldom
- Reach - Above Shoulder: Seldom
- Reach - at Shoulder or Below: Seldom
- Handling: Occasionally
- Forceful Grip > 5 lbs: Seldom
- Forceful Pinch > 2 lbs: Seldom
- Finger/Hand Dexterity: Frequently
- Visual Acuity None No; Seldom Yes: Seldom
- Color Vision (Ishihara) TestNone No; Seldom Yes: Seldom
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Ludington Hospital - 1 Atkinson Dr - Ludington
Department Name
Lab - Ludington
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8 am to 4:30 pm
Days Worked
Variable
Weekend Frequency
Every fourth weekend
CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.