IC Customer Support Specialist (OSINT / OSE Tools)
IC Customer Support Specialist (OSINT / OSE Tools)
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Job Description
Location:Washington DC metro area (On-site)
Clearance Required:Full-Scope Polygraph
Employment Type:Full-Time (W-2 or 1099)
Overview:
Praescient Analytics is hiring an experiencedCustomer Support Specialistto serve as the primary interface for Intelligence Community (IC) users of OSE (Open Source Enterprise) tools such as Osiris. This mission-critical role involves providing timely accurate and professional support to users ensuring issues are documented tracked and resolved while serving as a liaison between customers and technical or mission teams.
Key Responsibilities:
Serve as the first point of contact for IC users of OSE-facing tools and systems
Address user inquiries access requests and technical issues in a timely and professional manner
Document all correspondence and interactions in designated tracking systems
Capture analyze and relay IC user requirements to internal OSE teams (Mission Technology Collection Mission-Facing)
Escalate complex or urgent matters to senior leadership and the Front Office
Help refine documentation practices and improve user experience through feedback integration
Required Qualifications:
Full-Scope Polygraph (FS Poly) clearance
3 years in customer service or technical support roles
1 year of experience documenting user needs and maintaining detailed records
Strong teamwork and communication skills across IC or technical stakeholder groups
1 year experience supporting IC user communities or mission environments
What you can expect from us:
- Real opportunity for career growth in an environment where your achievements will be celebrated.
- Constant collaboration with numerous teams to ensure client success.
- A team that respects and embraces your ideas and expertise.
- Coworkers that are motivated by pursuing excellence rather than the prospect of personal gain.
- A workplace dedicated to supporting and improving public safety and government agencies.
Benefits:
- Very competitive salary based on qualifications and experience.
- Comprehensive Company paid Aetna Health Care Medical for you (We pay your premiums and deductibles)
- 401(k) with company match
- Travel & performance incentives
- 3 weeks paid time off (plus Federal Holidays)
- $5K annual training allowance
- $500 book allowance
- Tuition reimbursement program
PraescientAnalytics is a Certified Woman-Owned Small Business (WOSB) with over a decade of expertise in advanced analytics engineering and DevOps specializing in transforming complex data into actionable intelligence for informed decision-making. Since 2011 we have supported over 40 organizations across diverse domains including military intelligence operations financial and fraud investigations and insider threat detection.
Our team of expertsskilled in cloud computing artificial intelligence machine learning data science DevOps and engineeringbrings deep experience in solving complex challenges. With a proven track record in federal contracting we deliver tailored high-impact solutions designed to enhance operational efficiency ensure mission success and address the evolving needs of our and adaptive approach makes us a trusted partner in delivering data-driven insights and technological excellence for critical missions.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
US Citizenship Required
Interested Candidates: Please forward your resume toand please visit our website to apply online at Experience:
Unclear Seniority
Employment Type
Full-Time
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