Joint Operations Lead, AWS Joint Operations

Join a team that is leading enterprise-level operations supporting customers utilizing cloud infrastructure and services. AWS Joint Operations is looking for a high judgement experienced expert to lead operational planning and implementation efforts in support of a national security organization. The Joint Operations Principal will leverage expertise across multiple disciplines gained from supporting national security organizations at the tactical operational and strategic levels to engage with customer executives and operations teams. This position will also integrate AWS plans and in-flight efforts across multiple teams (e.g. sales operations and security) to deliver innovative solutions that enhance the customer experience by resolving customer pain points and streamlining operations.

AWS is delivering essential cloud infrastructure and services to customers supporting national security missions globally. Joint Operations is transforming how cloud solution providers partner with customers that must provide enterprise-level capabilities. Our team must look over the horizon to identify long-term customer needs and work with AWS teams to build plans to deliver capabilities and solutions to meet those needs. We establish and maintain close working relationships with our customers enterprise operations teams to ensure cloud infrastructure and services are always available.

An ideal expert has a wide array of skills that can be combined and applied to solve complex problems in innovative and scrappy ways. Experience in IT program management enterprise architecture and portfolio management and IT operations are key components for this position. You will join a high performance close knit team that has a reputation for tackling and solving complex problems by delivering transformational solutions.

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

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Key job responsibilities
Responsibilities include:
-Establish close and enduring working relationships with enterprise operations customers serving as the operations liaison that customers engage with when issues occur and standard practices cannot solve the problem
-Build strategic plans by collecting analyzing and identifying customers major milestones. Work backwards from those milestones to build AWS capability and solution roadmaps that internal teams will utilize to inform resource and delivery plans
-Leverage continuous improvement methods to create innovative solutions that deliver value to our customers (e.g. gap resolution or gained efficiencies)

By working together on behalf of our customers we are building the future one innovative product service and idea at a time. Are you ready to embrace the challenge Come build the future with us.

About the team
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2) to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (IoT) Platform and Productivity Apps services in AWS including support for customers who require specialized security solutions for their cloud services.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

- Bachelors degree
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- Current active US Government Security Clearance of TS/SCI with Polygraph

- Experience interpreting data and making business recommendations
- 2 years of responding to requests for proposals (e.g. determining requirements matching requirements to technical approach and solutions developing solutions against requirements) experience
- Experience developing strategies that influence leadership decisions at the organizational level

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.