Field Desktop Support Engineer
Field Desktop Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
NSC Global is currently looking for aField Desktop Support Engineerto join our growing company.
NSC Global provides global network implementation and support solutions to world-class organizations delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises helping them become more agile create commercial advantage and build quality through design deployment support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London UK. Please review our website at more information on our organization.
POSITION: Desktop Support Engineer
JOB TYPE: Direct Hire (W2) with NSC Global
START DATE: IMMEDIATELY
Responsibilities
THIS POSITION REQUIRES SITE TRAVEL
- Provide repair on standard Laptop and Desktop (Dell)(Panasonic)
- Provide Troubleshooting and repair of IOS devices (Apple)
- Provide the repair and reimage of field Devices
- Stock a working inventory for break/fix swap-outs
- Provide vehicle mounting services including installation work and incremental expansions of vehicles concerning field-based equipment
- Consult with the applicable third-party supplier and update the vehicle kits electronics and power components to reflect retired models and their replacements
- Provide lifecycle management of services on the code blue Devices field support installations
- Provide lifecycle management of services on the AVLS (Modem) Devices configurations and testing for field support installations
- Provide the necessary testing process to ensure the new model operates with the field application as needed and provide findings confidentially as related to AVLS (GPS Locations) and Drive-Cam videos and photos
- Provide the modem activation and deactivation
- Service Recipients and Services
- Take reasonable care over specialized tools to ensure they are not lost stolen or broken
- Update the ticket with the asset management data as appropriate.
- Update and close the ticket.
Qualifications
- Must have a minimum of 5 years of experience in a Field Desktop Support position preferably supporting multiple site locations.
- This position requires the incumbent to use their vehicle to travel between sites. Fuel costs will be reimbursed by the company.
- Must have a relevant IT qualification.
- Must be ready and willing to commit to continuous education certification and self-improvement
Employment Type
Full-Time
