Team Lead, Central Support Team (SWA), IN External Fulfillment (SWA)
Team Lead, Central Support Team (SWA), IN External Fulfillment (SWA)
Posted on :
16-06-2025
Employer Active
1 Vacancy
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Job Description
Job Summary: The Central Ops Support Executive is expected to remotely support the daily operations of sellers including daily metrics monitoring triggering on field support to sellers and audits stake holder management within and outside of Amazon rolling out of new processes and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.
This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
Roles and Responsibilities:
1. Remotely monitor efficient functioning of the assigned sites via out bound call emails and by coordination with field executives
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
3. Train and direct sellers for execution and adherence of norms and practices
4. Devise and deploy SOPs analyse data and propose features and processes which focus on improving the Seller experience
5. Willing to work on weekends
- Bachelors degree in a quantitative/technical field such as computer science engineering statistics
- Experience with Excel
- Experience with SQL
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
Roles and Responsibilities:
1. Remotely monitor efficient functioning of the assigned sites via out bound call emails and by coordination with field executives
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
3. Train and direct sellers for execution and adherence of norms and practices
4. Devise and deploy SOPs analyse data and propose features and processes which focus on improving the Seller experience
5. Willing to work on weekends
- Bachelors degree in a quantitative/technical field such as computer science engineering statistics
- Experience with Excel
- Experience with SQL
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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