Learning and Development Lead
Learning and Development Lead
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Job Description
Strategic Development & Execution
Design and implement a learning and development strategy aligned with the company s business goals culture framework and growth trajectory.
Lead the execution of training plans for different business units (operations vacation ownership marketing members services finance product and innovation IT reservations finance people ops etc.).
Support leadership development onboarding technical upskilling and soft skills enhancement across teams.
Needs Analysis & Program Design
Conduct regular Training Needs Analysis (TNA) through collaboration with team heads performance data review and surveys.
Develop engaging learning interventions including instructor-led sessions e-learning coaching cross-functional projects and workshops.
Customize training to support timeshare-specific functions such as telemarketing sales presentations customer relationship management and compliance.
Program Delivery & Evaluation
Facilitate training sessions and workshops or coordinate internal/external facilitators.
Implement learning systems and tools to deliver track and evaluate training programs (e.g. LMS platforms).
Monitor effectiveness and ROI of training programs through post-training evaluations KPIs and impact assessments.
Culture Engagement & Talent Development
Partner with the People Ops team to foster a learning culture that drives innovation ownership and growth.
Champion talent development pathways including high-potential programs career progression tracks and succession planning.
Drive learning initiatives around service excellence emotional intelligence cultural intelligence and leadership in hospitality.
Vendor Management & Budgeting
Source assess and manage external training vendors consultants and platforms.
Develop and manage L&D budgets ensuring cost effectiveness and value generation.
Requirements
Bachelor s Degree in Human Resources Organizational Development Business or related field. A Master s Degree or L&D certifications (CIPD SHRM ATD etc.) is an advantage.
5 years of experience in learning and development preferably in hospitality tourism or customer experience-driven industries.
Proven ability to design and implement strategic training programs across diverse functions.
Strong facilitation coaching and instructional design skills.
Familiarity with LMS platforms learning technology and digital content tools.
Experience in startups or high-growth environments is highly desirable.
Excellent communication stakeholder management and project leadership skills.
Benefits
Employment Type
Full Time
