drjobs Learning and Development Lead

Learning and Development Lead

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1 Vacancy
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Jobs by Experience drjobs

5years

Job Location drjobs

Ikeja - Nigeria

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Strategic Development & Execution

  • Design and implement a learning and development strategy aligned with the company s business goals culture framework and growth trajectory.

  • Lead the execution of training plans for different business units (operations vacation ownership marketing members services finance product and innovation IT reservations finance people ops etc.).

  • Support leadership development onboarding technical upskilling and soft skills enhancement across teams.

Needs Analysis & Program Design

  • Conduct regular Training Needs Analysis (TNA) through collaboration with team heads performance data review and surveys.

  • Develop engaging learning interventions including instructor-led sessions e-learning coaching cross-functional projects and workshops.

  • Customize training to support timeshare-specific functions such as telemarketing sales presentations customer relationship management and compliance.

Program Delivery & Evaluation

  • Facilitate training sessions and workshops or coordinate internal/external facilitators.

  • Implement learning systems and tools to deliver track and evaluate training programs (e.g. LMS platforms).

  • Monitor effectiveness and ROI of training programs through post-training evaluations KPIs and impact assessments.

Culture Engagement & Talent Development

  • Partner with the People Ops team to foster a learning culture that drives innovation ownership and growth.

  • Champion talent development pathways including high-potential programs career progression tracks and succession planning.

  • Drive learning initiatives around service excellence emotional intelligence cultural intelligence and leadership in hospitality.

Vendor Management & Budgeting

  • Source assess and manage external training vendors consultants and platforms.

  • Develop and manage L&D budgets ensuring cost effectiveness and value generation.


Requirements

  • Bachelor s Degree in Human Resources Organizational Development Business or related field. A Master s Degree or L&D certifications (CIPD SHRM ATD etc.) is an advantage.

  • 5 years of experience in learning and development preferably in hospitality tourism or customer experience-driven industries.

  • Proven ability to design and implement strategic training programs across diverse functions.

  • Strong facilitation coaching and instructional design skills.

  • Familiarity with LMS platforms learning technology and digital content tools.

  • Experience in startups or high-growth environments is highly desirable.

  • Excellent communication stakeholder management and project leadership skills.



Benefits

HMO


Employment Type

Full Time

Company Industry

About Company

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