Resort Supervisor
Resort Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Were CCMC a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity Respect Service and Community.
About the Community:
This master-planned community will be of one of the largest communities in the state at buildout. It is built around connectivity community and sustainability. Members guests and staff enjoy several amenities including a multi-acre lagoon with a white-sand shoreline an outdoor pool and spa a rooftop deck and miles of riding trails for walking biking scooters and golf carts. It is a place where you will find the best of everything that the area has to offer. It will feature residences shopping dining entertainment commercial retail hospitality and recreation.
The Resort Supervisor is responsible for overseeing the daily operations of the resorts Lifestyle department. This full-time role involves managing a team of approximately 1530 staff members ensuring consistent service delivery maintaining operational standards and supporting the overall functionality of the resort. The role requires effective leadership problem-solving abilities and experience in hospitality operations within a dynamic environment.
The position also supports organizational values centered on integrity respect service and community with a focus on enhancing the resident experience and promoting a welcoming atmosphere.
RESPONSIBILITIES
- Schedule: Must work weekends and holidays. Regular days off will be Monday and Tuesday unless Monday is a holiday. The days off will be Tuesday and Wednesday.
- Staff Supervision: Oversee and lead a team of up to 30 staff members throughout different areas of the resort. (Pool and Beach Attendants)
- Training & Development: Train new team members and provide ongoing coaching to ensure all employees meet company standards in customer service operational procedures and safety protocols.
- Guest Relations: Tactfully enforcing Resort policies and procedures while providing the highest level of customer care and resolving customer service concerns in a professional positive and enforceable manner.
- Operational Efficiency: Ensure that resort operations run smoothly and efficiently including coordinating schedules managing staff assignments and monitoring performance.
- Quality Assurance: Regularly inspect resort facilities rooms and common areas to ensure cleanliness maintenance and safety standards are met.
- Safety & Compliance: Ensure adherence to health and safety regulations and resort policies and procedures. Handle emergencies as necessary.
- Collaboration: Work closely with the Lifestyle Director Facilities Director Aquatics Director Community Manager and other departmental supervisors to improve processes and drive resort-wide initiatives for growth and success.
- Administrative Duties: Maintain reports on staff performance guest satisfaction inventory usage and operational issues.
REQUIREMENTS
Qualifications:
- Proven experience in a supervisory or management role within the hospitality industry (preferably in a resort hotel or similar environment).
- Strong leadership and interpersonal skills with the ability to motivate and guide a team of young adults. The key to success in this role will be how you manage motivate and train the staff you lead.
- Excellent problem-solving skills and the ability to make decisions quickly and effectively in a fast-paced environment.
- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively in a very fast-paced environment
- Ability to manage staff and establishment while also maintaining professional pleasant and polite working relationships
- Knowledge of safety regulations and best practices in the hospitality industry.
- Required to work weekends holidays and evening shifts as needed.
- A passion for delivering exceptional guest service and maintaining a positive resort atmosphere.
- Scheduling flexibility is available during off-season months (Oct-Feb.)
Preferred Qualifications:
- Previous experience managing a team of 15 employees.
- Hospitality management degree or equivalent certification.
- Excellent verbal communication skills
COMPETENCIES
- Leadership & Team Development: Effectively motivates and manages diverse staff while fostering a collaborative and high-performance work culture.
- Customer Service Excellence: Demonstrates a proactive and courteous approach to guest needs resolving issues professionally and promptly.
- Operational Execution: Skilled in coordinating logistics maintaining standards and ensuring the seamless delivery of resort services.
If driving is or becomes a requirement of the role it is required at all times that you hold a valid state drivers license for the class of vehicle you are driving maintain a clean motor vehicle report and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.
The physical requirements can vary but generally they may include:
- Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 lbs.
- Mobility: Ability to walk long distances on the grounds in various weather conditions.
- Working conditions: Comfortable working outdoors in variable weather conditions (heat humidity wind).
- Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
- Manual Dexterity: Skills in using technology including computers and mobile devices.
- Driving: Ability to operate a vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)
We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodation in performing the job duties as described in the job description discuss with your manager.
WHAT WE OFFER:
- Comprehensive benefits package including medical dental vision and life insurance
- Wellness program
- Flexible Spending Accounts
- Company-matching 401k contributions
- Paid vacation holiday and volunteer time
- Company-paid Short-term Disability
- Optional Long-term Disability
- Employee assistance program
- Optional Pet Insurance
- Training and Educational Assistance
- Perhaps most importantly a service-oriented team who is dedicated to your success!
Required Experience:
Manager
Employment Type
Full Time
