Customer Support Representative
Customer Support Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Develop a deep knowledge of the Autobooks software suite
- Partner with customers to resolve issues through phone email and live chat
- Troubleshoot low to medium complexity software issues that lack a previous known resolve; utilize discovery questions and process of elimination; identify potential solutions
- Diagnose software issues and engage with our Product and Engineering teams using established processes
- Answer routine how-to questions and help customers navigate a variety of use-cases
- Complete tickets and administrative tasks with accuracy and care
- Contribute to knowledge management documentation for external/internal customers
- Ability to support and build rapport with Small Businesses of all sizes and types as well as bank and credit union employees at all levels
- Have a continuous improvement mindset
- Ask probing questions to gain insights on customers needs and attempt to expand or retain their business where applicable
- Aid other functional areas with tasks from technical or administrative work to outbound calling initiatives
- 3 days in the office (Downtown Detroit) 2 days Remote
- Thrive in fast-paced environment and are a organized self-starter
- Ability to help customers with software or hardware you are comfortable and proficient with technology.
- Ability to use dual monitors (laptop extra monitor) wireless headset/mouse and navigate multiple internal systems with ninja like precision! You can navigate through many screens and tools with ease.
- Strong verbal and written communication skills; wide vocabulary spelling accuracy and WPM
- Collaborative fast-moving and comfortable with change
- Fast learner; applies prior learning to new situations
- High levels of empathy patience and problem-solving abilities
- Flexible entrepreneurial work environment
- Open and fun workspace in downtown Detroit
- Casual dress code
- Healthcare-health insurance dental and vision coverage life insurance
- 401k plan
- Free parking
Required Experience:
Unclear Seniority
Employment Type
Full Time
