Scheduling Coordinator - 1st Shift
Scheduling Coordinator - 1st Shift
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1 Vacancy
Job Description
This Home Healthcare Scheduler will work Fridays to Tuesdays from 10:00a - 6:30pm
Essential Duties/ Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answers inquiries by clarifying desired information; researching locating and providing information in a timely and accurate manner
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills request by clarifying desired information; completing transactions; forwarding request.
- Recognizes opportunities to start up new accounts by explaining the services we have to offer for both skilled and non-skilled agencies.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Notify supervisor of ongoing problems
- Performs other related duties assigned.
Required Education/ Experience
- High School Diploma or GED equivalent required.
- Strong customer service skills & 2 years of previous customer service experience (i.e. scheduling taking inbound calls and making outbound calls)
- 2 years of experience with case management systems
- Knowledge of medical terminology
- Problem solving skills.
- Data entry skills
- Excellent computer skills and proficiency in Microsoft Office suite
- Excellent verbal and written communication skills
- Able to maintain confidentiality.
- Able to work under minimal supervision.
Required Experience:
IC
Employment Type
Full-Time
