Technical Writer
Technical Writer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About SecurityScorecard:
SecurityScorecard is the global leader in cybersecurity ratings with over 12 million companies continuously rated operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors SecurityScorecards patented rating technology is used by over 25000 organizations for self-monitoring third-party risk management board reporting and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.
Headquartered in New York City our culture has been recognized by Inc Magazine as a Best Workplace by Crains NY as a Best Places to Work in NYC and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently SecurityScorecard was named to Fast Companys annual list of the Worlds Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing forward-thinking employers for their unwavering commitment to employee engagement. SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman Moodys Sequoia Capital GV and Riverwood Capital.
About the Role:
We are seeking a skilled and detail-oriented Technical Writer to join our Product team and support MAX our flagship managed cybersecurity service. In this role youll be responsible for creating clear concise and accurate documentation that enables internal teams customers and partners to effectively understand and use MAX. Youll collaborate closely with Product Managers Engineers and Customer Success to develop user guides release notes technical FAQs and process documentation.
Key Responsibilities:
- Create edit and maintain technical documentation for MAX including product guides onboarding materials runbooks release notes knowledge base articles and internal SOPs.
- Translate complex cybersecurity concepts and managed service workflows into easy-to-understand content tailored to different audiences (technical and non-technical).
- Work closely with Product Engineering Security Operations and Customer Success to ensure documentation is complete accurate and aligned with product updates.
- Contribute to the development of training and enablement materials for internal stakeholders and end users.
- Establish and maintain a consistent tone structure and style across all MAX documentation.
- Proactively identify documentation gaps and continuously improve content based on user feedback and product evolution.
Required Qualifications:
- 5 years of experience as a technical writer preferably in a SaaS cybersecurity or managed services environment.
- Batchelors degree
- Proven ability to write for both technical and non-technical audiences.
- Familiarity with cybersecurity concepts SOC operations or security tooling preferred.
- Excellent written and verbal communication skills.
- Strong project management skills and the ability to work independently and cross-functionally in a fast-paced environment.
- Experience with documentation platforms such as Confluence GitHub Notion or similar tools.
Preferred Qualifications:
- Experience documenting APIs integrations or product architectures.
- Familiarity with ITIL or other service management frameworks.
- Background in journalism English technical communication or a related field.
Benefits:
Specific to each country we offer a competitive salary stock options Health benefits and unlimited PTO parental leave tuition reimbursements and much more!
The estimated total compensation range for this position is $160000 - $200000 (base plus bonus). Actual compensation for the position is based on a variety of factors including but not limited to affordability skills qualifications and experience and may vary from the range. In addition to base salary employees may also be eligible for annual performance-based incentive compensation awards and equity among other company benefits.
SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds skill sets ideas and perspectives. We make hiring decisions based on merit and do not discriminate based on race color religion national origin sex or gender (including pregnancy) gender identity or expression (including transgender status) sexual orientation age marital veteran disability status or any other protected category in accordance with applicable law.
We also consider qualified applicants regardless of criminal histories in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability please contact
Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Companys privacy policy and applicable law.
SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI
Employment Type
Full Time
