Sponsler Automotive is currently seeking a Service Advisor to join our team at the Donley Ford of Mount Vernon location. As a Service Advisor you will be responsible for meeting with customers determining their vehicle repair and service needs and providing exceptional customer service. If you have automotive service advisor experience and a valid drivers license we want to hear from you!
Benefits:
Health Dental Vision and Life Insurances
401K with Employer Match
Paid Time Off
Paid Training
Employee Discounts
Responsibilities:
Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building strong customer relations
Maintain the companys standards for ethical business practices professional image orderliness customer service and good employee and community relations
Monitor the progress of each vehicle throughout the day and provide frequent updates to customers
Maximize sales and execute retail promotions to increase profitability
Oversee technicians working on customers vehicles ensuring efficient time management parts ordering and job completion times
Participate in quality control measures to ensure high standards of service
Contribute to the development and documentation of standard operating procedures
Requirements:
High school diploma or equivalent
Valid and clean driving record
Accredited training in service advisor skills customer satisfaction and quality control
Previous automotive service advisor experience
Fluent in English (read write and speak)
Ability to concentrate and accomplish tasks despite interruptions
Strong multitasking skills
Proficient use of computers and business machines
About Sponsler Automotive:
Sponsler Automotive is a leading automotive dealership located in Ashland Ohio. We pride ourselves on providing exceptional customer service and maintaining high ethical standards. Join our team and be a part of a company that values its employees and provides opportunities for growth and development.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
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