Technical Manager - Advanced Troubleshooting

Why Work at SMA America

At SMA America we believe in Energy that Changes. Since 1981 weve been developing innovative solar technology that simplifies secures and enhances the performance of photovoltaic systems all while pushing the boundaries of whats possible in clean energy.

But were not just transforming power were empowering people.

Weve built a culture where bold ideas are welcomed collaboration is second nature and your career growth truly matters. With our Rocklin CA headquarters as the hub we offer a hybrid work model competitive benefits and a team-driven environment where your impact is seen and felt.

Whether youre a sales expert service pro or engineering innovator if youre ready to join a purpose-driven team committed to shaping the future of energy wed love to meet you.

The Technical Manager is responsible for owning all technical issues related to the advanced troubleshooting team including central inverters DC to DC converters Power to Gas systems Communication & Control systems across the US install base. This role ensures timely updates to customers regarding the status of ongoing field issues collaborates with field service engineers dispatch service providers and drives root cause analysis and corrective actions in collaboration with SMA-US Quality and HQ Quality and Technical Support.

The Technical Manager will be the go-to expert for troubleshooting technical support and resolution of complex equipment issues ensuring that customer expectations are met service quality is maintained and operational excellence is achieved.

PRIMARY DUTIES / RESPONSIBILITIES

Ownership of Advanced Technical Issues:

• Take full responsibility for all central inverters DC to DC converters P2G systems Communication & Control -related issues across the US install base.

• Act as the central point of contact for internal teams customers and service providers to escalate technical issues.

Customer Communication and Issue Updates:

• Provide regular status updates to customers on the progress of field issues ensuring transparency and clear communication on next steps and resolution timelines.

• Manage customer expectations effectively ensuring all technical challenges are addressed and resolved promptly.

• Joining all relevant escalation calls

Field Support and Troubleshooting:

• Support field service engineers by offering technical guidance and expertise on complex field issues.

• Assist and mentor field service teams to troubleshoot and resolve technical problems ensuring high-quality service delivery.

• Coordinate with service providers to ensure timely response to field issues and technical support.

• Regularly scheduled meetings with Field Staff.

Root Cause Analysis and Corrective Actions:

• Collaborate with headquarters (HQ) in Kassel and other engineering teams to establish clear root cause analyses for technical failures or recurrent issues.

• Ensure swift and accurate corrective actions are identified and implemented to prevent future occurrences.

• Drive process improvements and feedback loops to continually improve the service and support provided for central inverters DC to DC converters P2G systems Communication & Control equipment.

• Able to diagnose and provide preliminary RCA responses to customers.

Technical Expertise and Training:

• Stay current on industry trends and developments related to Large Scale/ Industrial Solutions and other related equipment.

• Develop and deliver internal training materials to upskill the field service engineers and team members on handling issues effectively.

Collaboration with HQ:

• Work closely with the R&D and technical teams at HQ to ensure accurate knowledge transfer and timely problem resolution.

• Ensure all technical issues are well-documented and feedback is shared with the product and engineering teams to improve future product offerings and service solutions.

• Other Duties as Required or Assigned

REQUIRED QUALIFICATIONS

• Bachelors degree in electrical engineering or related field. Masters degree preferred.

• 5-7 years of experience with electrical systems with a focus on power generation and renewable systems. In-depth knowledge of PV BESS and P2G with experience in installation maintenance troubleshooting and technical support.

• Proven experience in customer communication especially in high-pressure or complex technical situations.

• Experience in managing and supporting field service engineers and technical teams.

• Strong ability to work cross-functionally with internal teams (engineering R&D customer service) and external stakeholders (customers third-party service providers).

• Demonstrated ability to identify the root cause of technical issues and implement corrective actions efficiently.

• Ability to create and maintain technical reports issue logs and action plans.

• The ability to work well independently and as a member of a regional/global team is required.

• Proficiency in the English language both written and verbal is required.

• A valid drivers license and an acceptable driving record are required.

PREFERRED QUALIFICATIONS

• Certifications related to electrical standards are preferred.

• Experience working with third-party equipment suppliers and managing service relationships.

• Willingness to travel extensively within the US to support field teams and customer installations.

• This position may require periodic domestic and international travel. Occasionally will have to travel to Germany.

• Familiarity with photovoltaic systems and power inverters is preferred.

• German and/or Spanish language skills are a plus.

• Proficiency with Microsoft Office Suite (Word PowerPoint Excel) is required.

• Attention to detail and a high level of accuracy are required.

• Ability to analyze and solve problems effectively.

• Ability to manage and prioritize multiple projects/tasks.

• Ability to work flexible hours such as early morning evening or weekend work may be required.

• This position may require periodic domestic and international travel.

WE OFFER

• Compensation: $104000 - $134000 Annually depending on experience and qualifications

• Comprehensive benefits including health dental and vision coverage (including $0 premium options)

• 401(k) plan with company match

• Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday Wednesday and Fridays

• Opportunities for professional development and training

• Inclusive collaborative and innovative work environment

Our EEO Policy

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to ones race color creed sex (includes gender pregnancy childbirth and related medical conditions) gender identity religion marital status age (over 40) national origin or ancestry physical or mental disability (includes HIV/Aids) medical condition (cancer genetic characteristics) veterans status sexual orientation or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities SMA will attempt to reasonably accommodate qualified applicants with known disabilities unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in theapplication.

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