Guest Experience Team Lead

Guest Experience Team Lead (Part Time)

Lead Play Inspire--Guide a team create memorable experiences and make every visit an adventure!

Classification

Type: Hourly regular part-time non-exempt

Reports to: Guest Experience Manager

Schedule: Approximately 25 hours per week with the ability to adjust to a flexible work schedule including weekdays weekends evenings and some holidays

Starting Hourly Wage: $14.00

Scott Family Amazeum Overview

The Scott Family Amazeum is a hands-on interactive museum in Northwest Arkansas and recognized as a 501 (c)(3) non-profit organization. We create a fun environment where risk taking imagining problem solving discovery collaboration and exploration bring children and adults together to learn and grow.

Core Purpose: The Amazeum exists to spark and nurture the curious and creative spirit in all of us.

Through experiences with the Amazeum individuals and the community are engaged in building relationships and developing identities as creative curious and innovative shapers for the region. Learning at the Amazeum is an active playful exploration that inspires curiosity. It is rooted in inquiry-based discovery and involves an element of risk. Hands-on learning opportunities allow guests to exercise critical thinking in the context of play.

The Amazeum facility includes approximately 50000 square feet of indoor space and one acre of outdoor exhibition and activity space. The museum is located at the intersection of Museum Way and J Street in Bentonville AR.

Position Summary

Reporting to the Guest Experience Manager the Guest Experience Team Lead (GETL) is an energetic collaborative professional with strong communication skills with a passion for providing playful learning experiences for children and families that inspire curiosity creativity and community. The Guest Experience Team Lead assists in ensuring an overall exceptional guest experience through high-quality daily operations and team excellence in the delivery of guest experiences. The GETL helps implement the Amazeums mission and intended impact throughout the exhibit hall. The Guest Experience Team Leads primary functions are to serve as shift lead act as a liaison between Play Facilitators and the next level of leadership and assist in the development of pop ups zinglits and other value-added guest experiences. Additionally this role provides support for department event and organizational communications and best practices ensuring information is effectively communicated to the Play Facilitator team through appropriate methods.

Essential Functions

Serve as Shift Lead

• Develop daily shift schedules to ensure a vibrant guest experience in the exhibit hall incorporating interactive activities exhibit facilitation breaks and operational duties.
• Provide hands-on leadership throughout the exhibit hall modeling engagement proactive guest interactions and adaptability in a fast-paced environment.
• Act as the first point of contact for team members offering in-the-moment coaching feedback and encouragement to foster a confident and capable team.
• Respond to first aid safety issues and guest concerns as needed using sound judgment and problem-solving skills to address situations appropriately.
• Work in partnership with the Guest Services Team Lead to implement emergency protocols including weather-related and guest safety procedures.
• Facilitate team huddles End of the Day parades and daily wrap-ups to ensure effective communication and team alignment.

Team Leadership & Development

• Support the Guest Experience Manager in coaching Play Facilitators providing constructive feedback and reinforcing best practices for guest engagement.
• Foster a positive and inclusive team culture by recognizing contributions encouraging professional growth and modeling Amazeum values.
• Assist in the onboarding and training of new Play Facilitators reinforcing expectations and standards for guest engagement and exhibit facilitation.
• Actively participate in team meetings helping assess team performance and strategize ways to enhance the guest experience.

Guest Engagement & Experience Enhancement

• Develop and execute engaging guest interactions including pop-ups zinglits and other value-added experiences that enhance learning through play.
• Collaborate with the Guest Experience team to create strategies for guest engagement public programs and special events both onsite and in the community.
• Demonstrate situational awareness by recognizing guest needs and making quick thoughtful decisions that enhance visitor satisfaction.
• Advocate for and communicate the Amazeums mission programs and policies to guests and team members alike.

General Duties

The responsibilities listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position. The Amazeum reserves the right to revise or change position duties and responsibilities as necessary to accommodate changing organizational needs.

Minimum Requirements

• High school diploma or equivalent
• 6 mos. experience in a leadership supervisory or mentorship role (professional volunteer academic church etc.)
• 1 year experience working with children and families
• Proficient in the use of Google Workspace and Microsoft Office applications including Gmail Docs/Word Sheets/Excel and Slides/PowerPoint
• Demonstrated ability to manage time effectively problem solve under pressure and adapt to changing environments.
• Strong communication skills (verbal written)

All applicants must:

• Provide the necessary documentation to prove that you are a U.S. citizen permanent resident or a foreign national with authorization to work in the United States
• Complete and pass a background check
• Have reliable personal transportation

Preferred Qualifications

• Associates OR BS/BA/AA in Education Play Therapy Science Art Theater Museum Studies or related field
• 1 year experience managing employees and/or volunteers (directing coaching collaborating empowering)
• 1 year within informal education setting
• Bilingual
• Demonstrated success in guest engagement and customer service through strong written and verbal communication skills with emphasis on interacting with diverse audiences.
• Passionate and committed to the impact play inquiry and hands-on exploration can have on learners
• Ability and willingness to support the development of team through constructive coaching methods
• Proven ability to work independently as well as within a team environment
• Understand the subtleties of non-verbal cues and the ability to respond to guests appropriately
• Demonstrate curiosity and passion for learning through a whimsical spirit of play
• Commitment to the Amazeums mission and educational approach

Physical Requirements

• Ability to stand walk and interact with children and adults for extended periods of time
• Ability to lift up to 20 lbs. overhead regularly and occasionally 40 lbs.
• Ability to work in an environment with moderate to excessive noise
• Ability to work in varying environmental conditions (indoors and outdoors offsite events etc.)
• Ability to bend kneel and reach as necessary to interact with guests and maintain exhibit spaces
• Ability to safely and effectively use basic tools and equipment for light exhibit maintenance

How to apply: Submit your completed Amazeum application your resume and cover letter via the Amazeum Career Portal.