Donation Collection Officer
Donation Collection Officer
Posted on :
14-06-2025
Employer Active
1 Vacancy
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Job Description
Donation Collection Officer is responsible for processing and managing donations ensuring efficient and accurate record-keeping and building donor relationships to encourage ongoing support.
Heres a more detailed breakdown of the role:
Key Responsibilities:
- Process Donations: Handle various donation methods (online mail phone etc. ensuring accurate and timely processing of donations.
- Donor Relationship Management: Maintain and nurture donor relationships building trust and rapport to encourage continued support.
- Record Keeping: Maintain accurate and organized records of donations including donor information payment details and pledges.
- Reporting: Prepare reports on donation activity providing feedback to the fundraising team on campaign effectiveness.
- System Development: Contribute to the development and maintenance of donation processing systems and policies.
- Communication: Communicate effectively with donors answering inquiries and addressing concerns.
- Compliance: Ensure compliance with relevant regulations and organizational policies.
- Pledge Management: Develop and maintain systems for managing and retrieving pledges.
- Data Management: Maintain electronic and paper filing systems for all donors
Skills and Qualifications:
- Strong organizational skills: Essential for managing large volumes of data and tasks.
- Excellent communication skills: Required for interacting with donors and staff.
- Attention to detail: Crucial for accurate data entry and record-keeping.
- Proficiency in relevant software: Experience with CRM systems and other donation processing software is a plus.
- Problem-solving skills: Ability to identify and resolve issues related to donations and donor relationships.
- Experience in a fundraising or non-profit environment: While not always required experience in these fields is beneficial.
- Ability to work independently and as part of a team: The role often requires both independent work and collaboration with others.
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Employment Type
Full Time
Key Skills
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