CTC Credit & Collection Team Manager
CTC Credit & Collection Team Manager
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Job Description
Job Purpose and Impact
The CTC Credit & Collection Team Manager will be responsible for managing and optimizing credit and collections processes ensuring timely and accurate processing of credit reviews customer risk mitigation AR ageing and BD monitoring and recovery provisions ensuring timely reporting with accuracy and maintaining strong relationships with customers and internal and external stakeholders.
Key Accountabilities
Credit Management: Develop and implement credit policies and procedures. Evaluate creditworthiness of customers set credit limits and monitor credit exposure.
Collections: Oversee the collections process including contacting customers for overdue payments negotiating payment plans and resolving disputes.
Risk Mitigation: Identify potential credit risks conduct thorough risk assessments and develop & adopt strategies to mitigate financial exposure through risk mitigation tools including Bank guarantees LC collateral management etc
Team Leadership: Manage and mentor the credit and collections team ensuring high performance and adherence to company policies.
Reporting: Prepare and analyze reports on credit and collections performance providing insights and recommendations to senior management CRM groups SDLs
Compliance: Ensure compliance with local state and federal laws regarding credit and collections practices
Innovations: Be creative & proactive in partnering with global Opex teams to drive business solutions bandwidth management of team members automations in delivery and manage project timelines for delivery
Stakeholder Management: Manage a team of credit & collection specialists Collaborate with sales finance Trade execution CRM group global teams etc to meet business expectations and organizational goals
Qualifications
Education: Bachelors degree in Finance Accounting MBA in Finance or related field
Experience:
Minimum of 10-15 years of experience in credit and collections operations management with at least 3 years in a people manager role in corporate credit to cash or order to cash processes
Exposure to Thailand geography and customer demographics
Significant expertise in Credit management financial analysis developing collection strategies & monitoring experience of working with a product based corporate preferred
Understanding of customers in Agri sector preferably in swine farming & the industry-specific financial metrics and risks would be a bonus
Skills:
Knowledge of credit risk assessment tools & techniques and collections practices in Thailand
Strong analytical and problem-solving skills be inquisitive and agile
Excellent communication (in Thai & English) and negotiation abilities
Proficiency in Microsoft Office Suite and ERP systems Power BI Excel PPT preferred
Ability to work independently and as part of a global team motivate and able to give appropriate directions to team on risk mitigation and collection strategies
Attention to detail and strong organizational skills
Understanding of the financials contract languages drafted in Thai and local regulatory environment
Willing to travel to customer locations
Required Experience:
Manager
Employment Type
Full-Time
