Program manager
Program manager
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Job Description
Role . - Program Manager
Location: Columbus Ohio Onsite
Occasional travel to customer locations may be necessary. No reimbursement
Client /Office of Information Technology/Enterprise Shared Solutions is seeking an experienced resource to provide Project Release Operations and Organizational Change Management (OCM) duties for the e License service area. This position will play a crucial role in advancing and growing the enterprise eLicense service area. The ideal candidate must possess a strong background in Project Management Software Development Life Cycle processes (Agile Waterfall etc. Organizational Change Management (OCM) vendor relationship management. Duties include but are not limited to:
Project Management and Reporting
Plan organize prioritize and manage multiple work efforts
Develop project plans and schedules
Identify key milestones and deliverables
Develop and update project artifacts
Operations Management
Triage prioritize and assign incoming incident/requests
Manage incident/request backlog
Develop Key Performance Indicators
Review Managed Service Provider status reports
Monitor and track SLA metrics and performance
Release Management
Work with Managed Service Provider to scope and schedule enhancements for release
Manage release scope for the program and gain agreement and approval of scope changes with customer representatives and affected stakeholders
Track high-visibility and legislatively mandated activities/enhancements
Customer Relationship Management
Build and maintain relationships with key stakeholders and customer representatives.
Communicate with users and customers as necessary.
Coordinate and present proposals to customers as necessary.
Present to technical and non-technical audiences to influence and drive outcomes.
Identify and drive OCM needs
Employment Type
Full Time
