1st/2nd Line IT Support Engineer - 6 month FTC
1st/2nd Line IT Support Engineer - 6 month FTC
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Job Description
Role purpose
As our company expands we have created an exciting new opportunity for a 1st / 2nd Line IT Support Engineer to join our UK team at Granta Park near Cambridge.
You will support the IT systems throughout the organisation. These include setup and maintenance of desktop computers our server environment as well as maintain our cyber security posture. You will work with a variety of teams based in the UK and US and look to maintain the excellent IT standards currently practiced at Bicycle.
Key responsibilities
- Help support the Corporate IT Team at Bicycle comprising all general day to day support activities.
- Support an internal helpdesk and triage tickets escalating as necessary.
- Assist with IT project work whether on-site or in cloud.
- Work across departments to deliver IT-driven solutions to empower scientific R&D.
- Work with enterprise security DR and data solutions to ensure business continuity.
- Providing routine desktop support to all staff including the Microsoft Office suite SharePoint online Microsoft Teams and Windows 10/11 operating systems.
- Setting up hardware and software for new staff being responsible for on and off boarding staff.
- Supporting and troubleshooting networking equipment and issues including wireless.
- Working closely with the IT Team Leader to meet corporate IT goals and continue developing and strengthening our cyber security posture.
- Work with existing Manager Service Providers in UK and US.
- Help manage current server environments.
This is a hybrid-based role with the expectations of at least 3 days onsite.
We are recruiting for a Fixed Term Contract (FTC) until the end of 2025.
Qualifications :
Essential
- Demonstrable experience with:
- Office365
- SharePoint
- Windows
- PowerShell
- AzureAD SSO
- Active Directory
- MDM platforms
- Enterprise-grade networking
- Firewalls (Paolo Alto)
- SSLIPSEC VPNs
- Enterprise-grade backup systems
- Extensive Windows desktop/server support experience.
- Experience with enterprise-grade security platforms.
- Some experience of Linux/Unix systems and administration.
- An eye for detail
Desirable
- Experience of project delivery.
- Experience working under lab conditions.
- Experience with:
- AWS
- GCP
- Azure Cloud Platform
- Long term data storage
- Veeva
- Experience of working in the life sciences.
- Awareness of Cybersecurity standards and best practices.
Additional Information :
- State-of-the-art campus environment with on campus restaurant and Montessori nursery
- Flexible working environment
- Competitive reward including annual company bonus
- Employee recognition schemes
- 28 days annual leave in addition to bank holidays option to buy up to 5 additional days annually
- Employer contribution to pension (employee does not have to contribute)
- Life assurance cover 4x basic salary
- Private Medical Insurance including optical and dental cover.
- Group income protection
- Employee assistance program
- Health Cash Plan
- Access to company subsidized gym membership.
- Eligibility for an option grant to subscribe to shares in Bicycle Therapeutics plc.
- Cycle to work scheme
Bicycle Therapeutics is committed to building a diverse workforce that is representative of the communities we serve. We recognize that diverse and inclusive teams build a stronger and more innovative company. Therefore all qualified applicants will be considered for employment and we do not discriminate on the basis of race religion colour gender sexual orientation age disability status marital status or veteran status.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
