Client Success Manager Programmatic
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Job Location:
New York City, NY - USA
Monthly Salary:
$ 55000 - 75000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire grow and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP) our vision is to make sophisticated marketing simple by unifying identity intelligence and omnichannel activation into a single platform powered by one of the industrys largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more go to .
THE ROLE
TheClient Success Manager - Programmatic is at the forefront of Zetas strategic client/agency this fast-paced environment you will ensure book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs. This role is hybrid out of New York City NY.
Responsibilities:
- Rapidly acquire a thorough knowledge of Zetas offerings reporting analysis competitive advantages resources and processes and articulate them convincingly to prospects and customers
- Launch and manage cross-channel programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers
- Lead weekly client status meetings while discussing campaign reporting optimizations & insights
- Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customers business needs
- Prepare and conduct high impact reporting presentations in collaboration with analytics
- Ensure exemplary customer satisfaction levels with every customer interaction
Desired Skills and Experience:
- 1 years experience inprogrammatic advertisingwithin the Account Management/Client Success or similar function (i.e. Media Planning experience)
- Demonstrated ability to develop and nurture relationships and work effectively at all levels of the decision process
- A reputation as a go-getter and rainmaker
- Comprehensive experience with MS Office particularly Excel and PowerPoint
- Ability to manage multiple projects in an accelerated environment while maintaining careful attention to detail and strong organizational skills
- Highly detail-orientated with ability to handle and prioritize many projects at the same time
- Intelligent outgoing individual with interpersonal skills and work ethic
- Passion for digital media and thorough understanding of the programmatic advertising industry
- Strong analytic skills including high level of comfort with Excel
- Excellent business writing training communication organizational and presentation skills
- Ability to work independently while being open to direction and guidance
- Travel as needed
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical dental and vision coverage
- Employee Equity and Stock Purchase Plan
- Employee Discounts Virtual Wellness Classes and Pet Insurance And more!!
SALARY RANGE
The salary range for this role is $55000.00 - $75000.00 depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to and does not discriminate on the basis of an individuals sex race color religion age disability status as a veteran or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation gender identity or expression.
Were committed to building a workplace culture of trust and belonging so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate support and advocate for one another. Learn more about our commitment to diversity equity and inclusion here: IN THE NEWS!
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Zeta Global empowers businesses with cutting-edge data-driven marketing solutions. Harness the potential of AI-driven insights and customer engagement.
