drjobs Technical Change Analyst

Technical Change Analyst

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Brooklyn, NY - USA

Yearly Salary drjobs

$ 60000 - 70000

Vacancy

1 Vacancy

Job Description

Location:

4910 Tiedeman Road - Brooklyn Ohio 44144

The mission of the Change Management process and team is to minimize the negative impact of technical Changes to the KeyCorp Production Environment. This is achieved by validating that all technical Changes are well planned and documented to avoid subsequent outages or incidents. The Change Management process facilitates approvals scheduling and notification of all technical Changes within KeyCorp Production Environment. The process is actively monitored controlled and enforced internally and externally.

The primary responsibility of a Change Analyst is to review Change Records in various stages of the workflow and ensure compliance with Key processes and external regulatory requirements working with Change Owners to adjust as needed. Our Change volume is high and the Change community is large with a varying degree of knowledge on the process; Analysts coach the community on the opening of Change Records and their content and work through multiple Change Records concurrently.

Our ideal candidate will be intensely detail-oriented with excellent critical thinking and analytical skills and a strong ability to multitask and pivot as needed.

Job Qualifications include:

  • IT industry experience preferred
  • ITIL Foundations Certification or relevant job experience preferred
  • Ability to work independently and be accountable
  • Strong ability to multitask and continually reprioritize throughout the workday
  • Demonstrate technical and business aptitude
  • Demonstrate excellence in critical thinking
  • Ability to focus on detail while also keeping the big picture in mind
  • Continuous Improvement mindset
  • Commitment to teamwork
  • Excellent decision-making ability
  • Good analytical skills and solutions-oriented
  • Excellent written and oral communication skills
  • Practices active listening
  • Adjusts communication to audience

Essential Job Functions include:

  • Monitor & Govern Change Queues via ServiceNow Review Change Records for compliance to the process and regulatory requirements and see them through the lifecycle
  • Work with a variety of resources to educate on and enforce the Change Management policies
  • Review and Approve/Deny Normal and Emergency Changes
  • Review and Follow-up on Denied Changes
  • Changes Approaching Approval Lead time
  • Change Closures and Change Post-implementation Review.
  • Guide and support Change Community via incoming online chat queue.
  • Act as an advisor advocate or representative of Change Management in multiple forums
  • Work with community to elevate Change Record content for CAB Change Records
  • Provide Change Management reports and metrics
  • Facilitate and actively participate in internal team and Change Community meetings
  • Participate in Audits of the Change process


COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $60000 to $70000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 06/19/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing


Required Experience:

IC

Employment Type

Full-Time

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.