Practice Assistant II
Practice Assistant II
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary-This position reports to the Operations Manager. The Patient Services Coordinator under supervision provides administrative support to health care providers in a high-volume ambulatory setting functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities complete tasks manage confidential patient information and schedule patient appointments. This person understands their position is an important part of the care team in the Patient Centered Medical Home and promotes partnership between patients family and teamEssential Functions-Understands their position is an important part of the care team in the Patient Centered Medical Home and promotes partnership between patient family and team.
-Actively participates in daily team huddles.
-Greets and directs visitors.
-Answers incoming patient calls in a Call Center setting.
-Addresses live phone calls and sends to triage nurse as needed.
-Reviews EMR administrative messages Outlook e-mail multiple times per day.
-Schedules patient appointments for follow up new patient office visits sick visits annual visits etc.
-Confirms and edits patient insurance coverage.
-Completes EMR functions i.e.
-Arrival Status No Shows Cancellations.
-Fills empty slots within the clinicians schedules daily utilizing a wait list follow up list and sick/urgent visits.
-Maintains adequate stock of new patient packets follow up appointment cards Patient Gateway portal cards.
-Closes and reconciles all co-payment and self-payment batches for the day prior to end of shift.
-Reschedules canceled appointments in EMR using EMR functionality for wait list recall list and Televox cancellation lists.
-Cross trained to support primary care pediatrics and specialty offices.
-Applies and promotes the Core Values of MVH.
-Provides welcoming efficient and thorough customer service at the point of patient check in for Established Patients and New Patients.
-Verifies patient using two patient identifiers arrive patient in EMR system directs patient to the appropriate care team. <
-Confirms and updates patient demographics and insurance; copy patient insurance card (s).
-Requests/receives co-pays.
-Schedules patient follow-up and new patient appointments.
-Prints and distributes visit summary reports to patient upon departure.
-Cross covers all check in/check out areas and call center duties as needed.
Qualifications
Education
High School Diploma or Equivalent required and Associates Degree Related Field of Study preferred
Experience
1-3 years of customer service experience preferably in a clinical setting. Call Center/high volume practice experience preferred. Electronic Medical Record Experience preferred. 1-2 years required
Knowledge Skills and Abilities
- Ability to work effectively on a team.
- Ability to manage multiple tasks concurrently.
- Comfortable in a fast-paced working environment.
Additional Job Details (if applicable)
Physical Requirements
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Frequently (34-66%) 35lbs (w/assisted device)
- Carrying Frequently (34-66%) 20lbs - 35lbs
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Climbing Rarely (Less than 2%)
- Balancing Frequently (34-66%)
- Stooping Occasionally (3-33%)
- Kneeling Occasionally (3-33%)
- Crouching Occasionally (3-33%)
- Crawling Rarely (Less than 2%)
- Reaching Frequently (34-66%)
- Gross Manipulation (Handling) Frequently (34-66%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Part-Time
