Health Claims Customer Service
Health Claims Customer Service
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Health Claims Customer Service Representative
Department: SASid
Location: Janesville WI
About Acrisure
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters including Insurance Reinsurance Cyber Services Mortgage Origination and more.
Acrisure employs over 17000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation client centricity and an indomitable will to win.
Job Summary:
is a fast-growing high tech organization. We are a health insurance company with approximately 7000 members. We have a full-time position open for a Customer Service Representative in our Health Claims department.
Responsibilities:
This position consists of inbound and outbound calls regarding medical policies with policyholders and healthcare providers.
Includes verifying and explaining health insurance benefits with different types of supplemental health plans and describing exclusions and non-covered treatment.
Providing status of claims payments and requested information
Miscellaneous clerical duties are required as part of the roles and responsibilities of this position.
Requirements:
Strong customer service skills is a must.
Able to multi-task while taking inbound calls.
Must be able to operate on multiple computer screens in a fast paced environment.
Be able to meet metrics assigned to this position regarding abandonment rates talk time and speed of answer for inbound calls.
Knowledge of medical terminology is preferred.
Health claims and prior customer service is preferred by not required.
Strong computer skills with a typing speed of 50 WPM
Able to work with little supervision
Knowledge of Microsoft applications is a plus
Qualifications:
Strong customer service skills is a must.
Able to multi-task while taking inbound calls.
Must be able to operate on multiple computer screens in a fast paced environment.
Be able to meet metrics assigned to this position regarding abandonment rates talk time and speed of answer for inbound calls.
Knowledge of medical terminology is preferred.
Health claims and prior customer service is preferred by not required.
Strong computer skills with a typing speed of 50 WPM
Able to work with little supervision
Knowledge of Microsoft applications is a plus
Benefits & Perks:
Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Opportunities for Growth
Parental Leave
Generous time away
Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.
Employment Type
Full-Time
