Customer Service Advisor - Hybrid
Customer Service Advisor - Hybrid
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Job Description
Service Excellence Advisor
Hybrid start date 22nd September 2025
Based in Bedworth (12 days a week in office)
Key points
Major UK insurance company (trusted by millions)
Entirely customer service based role with no sales
Hybrid role high percentage of remote working with all equipment provided
37.5 hours per week shift-based rota across 7 days (2 out of 6 weekends)
Basic salary: 24500
Quality bonus: up to 200/month (QA-based)
Great benefits training and progression
Are you great with people calm under pressure and ready to build a career in customer service If youre looking for a fully hybrid role with proper training and progression where your empathy and professionalism make a real impact... this could be a perfect fit.
The role in a nutshell
Youll be joining our clients Service Excellence team supporting customers with a wide range of service queries. This includes handling complaints payment queries booking repairs (including boilers) and managing insurance service calls for major partners such as John Lewis Scottish Power HSBC and Argos.
All calls are inbound so customers come to you. There are no sales in this role. Instead the focus is on listening resolving issues and providing a calm structured and compliant service experience.
Youll have three weeks of initial training with coaching and ongoing support from your Team Leader and colleagues. Youll be part of a large hybrid workforce split into smaller supportive teams with daily huddles and regular 121s.
What experience do you need
You dont need to come from a regulated environment but you do need to have:
Experience directly supporting customers ideally in a phone-based or contact centre role
Confidence in handling complaints queries or service issues in a structured environment
Strong communication skills and a proactive positive attitude
If youve worked in customer service complaints handling or other contact centre roles youll likely settle in quickly.
For the best chance of being shortlisted make sure your CV has dates and that any gaps are explained.
The reward
Quality-based monthly bonus of up to 200
Hybrid working with a high percentage of remote with full equipment provided
33 days holiday (including bank holidays which are a usual working day)
Clear progression into senior roles or lateral moves into other areas
Health and wellbeing schemes insurance policy benefits enhanced pension and salary sacrifice schemes
A career path within financial services with real opportunities to grow
Essentials
You must be based within an hour commute of the Bedworth area
Youll need a quiet place to work from home and reliable broadband (all other kit is provided)
Youll be working shifts on a 6-week rotation across a 7-day rota with most teams working 2 out of every 6 weekends (shifts planned 46 weeks in advance latest finish 8pm)
Youll need customer service experience ideally 12 months in a contact centre or phone-based role
Final point
Hybrid working isnt for everyone. It takes a self-starter mindset strong communication and the ability to bounce back when calls get tough. If youre someone who thrives with structure wants stability and gets a buzz from helping people (without sales pressure) wed love to hear from you.
Recruitment Process
The whole process can move quite quickly depending on how responsive you are. Each step builds on the last:
Online application (5 mins)
Video call with one of the Talent Tent team (15 mins)
Online assessment (30 mins via TestGorilla)
Client interview (60 mins)
Well need to see proof of your right to work in the UK as part of the process.
Employment Type
Full Time
