Front Office Team Leader
Front Office Team Leader
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Salary Not Disclosed
1 Vacancy
Job Description
As a Front office Team Leader you will be working across our multi hotel site playing a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team. You will also:
- Provide leadership and guidance to the front office team fostering a collaborative and goal-oriented environment
- Oversee daily front office operations ensuring efficient check-in and check-out processes
- Deliver outstanding customer service addressing guest inquiries and resolving issues promptly and professionally
- Collaborate with other departments to ensure seamless guest experiences throughout their stay
- Train and mentor front office staff promoting their professional development and enhancing team performance
- Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas
- Manage shift schedules and allocate tasks effectively to maximise team productivity
- Handle guest complaints and feedback with empathy and professionalism ensuring timely resolutions
- Implement and maintain standard operating procedures for front office operations
- Assist in managing the departments KPIs and achieving financial targets
- Stay updated on local events and attractions to provide knowledgeable recommendations to guests
Qualifications :
- Proven experience in a front office or reception role within the hospitality industry
- Demonstrated leadership skills with the ability to motivate and manage a team effectively
- Excellent communication and interpersonal skills with fluency in English
- Strong customer service orientation with a friendly and professional demeanour
- Detail-oriented approach with the ability to multitask in a fast-paced environment
- Proficiency in hotel management systems and computer applications
- Problem-solving skills with the ability to make quick sound decisions
- Knowledge of local attractions and events (desirable)
- Relevant hospitality management qualification (desirable)
Additional Information :
A job a career or a calling - whatever brings you here we have something for you!
As part of our team you can have:
- 30% discount in any Accor Hotel Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
Grow your experience anywhere. Explore limitless opportunities across 5000 Accor hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
