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You will be updated with latest job alerts via emailThis is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Bachelors degree with 3-5 years work experience in the payment industry field.
Strong communication skills to inform and engage clients with a focus on client satisfaction. Proficient in verbal written and interpersonal communication (English Spanish or Portuguese)
Knowledgeable in AI co-pilot technologies knowledge management and industry practices for efficiency.
Excellent time management organization and planning skills. Self-motivated team player capable of prioritizing and multitasking under deadlines.
Skilled in setting priorities influencing others and managing customer expectations. Experienced in customer relationship management.
Possess a thorough understanding of the Visa Payment system or a comparable payment flow.
Extensive experience with case management tools live chat and voice support.
Expert understanding of payment industry terms and standards like BID BINS Treasury Authorization Clearing and Settlement.
Good understanding of new payment methods and understanding like Visa Secure 3DS Tokenization and mobile payment.
Understanding and experience in Visa Tools like VOL VROL CORE&CONFIG Client Profile Edit Package is an advantage
Good technical and troubleshooting skills using Windows and Mainframe
Flexibility in work schedule for 24x7 support operations
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Full-time