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You will be updated with latest job alerts via emailPreference will be given to qualified employees as defined in the Full-Time Support Staff Collective Agreement. Should a suitable candidate not be found external candidates will be considered.
Reporting to the Manager EDGE Operations the Member Services Coordinator is the point of contact for all co-working members and Sheridan students including providing day-to-day front desk customer service lead management member retention communications event coordination and execution space operations and general administrative support. The incumbent is responsible for providing excellent customer service in person on the phone and email and upholding the customer service charter. The incumbent maintains and analyzes large amounts of data creates reports and presentations outlining their recommendations to support lead generation member retention membership cycles occupancy rates and membership experience. The incumbent maintains the platform members use to book space identifying and implementing automations to enhance the member experience.
What Youll be Doing
About You
You have excellent oral and written communication skills.
You enjoy balancing many different tasks and can prioritize multiple projects while staying organized and maintaining a high level of attention to detail.
You enjoy working independently and as part of a team in a fast-paced environment.
You use your interpersonal skills to build working relationships and provide excellent customer service.
The successful candidate(s) will also meet the following:
Who We Are:
Every member of the Sheridan community is passionate about the transformational role we play in peoples lives. Our strategic plan Sheridan 2027: Forging the Future ( charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses were making meaningful strides towards developing an equitable and inclusive community.
For more information visit: Why Work at Sheridan
Other Details
Faculty/Department: Academic & Industry Integrations - Continuing & Professional Studies
Campus Location: Hazel McCallion Campus (may be assigned activities at any Sheridan campus)
Work Categorization: Hybrid Position At least 3 days/week on site
Employee Group: Support Staff Initiatives & Opportunities
Reference: J0525-1165
Payband: E
Hourly Range: $28.78 $33.37
Hours: 8:30 4:30
Hours/Week: 35
Application Deadline:June 18 2025
Application Details: This is a temporary position that may continue up to September 30 2027
Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations Anishinaabe Nation Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands and it is our collective responsibility to honour and respect those who have gone before us those who are here and those who have yet to come. We are grateful for the opportunity to be working on this land.
Sheridan values the diverse and intersectional identities of its students faculty and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity anti-racism and inclusion. As such we encourage applications from qualified candidates who have been historically disadvantaged and marginalized including those who identify as First Nations Mtis and/or Inuit/Inuk Black members of racialized communities persons with disabilities women and/or 2SLGBTQ.
Sheridan is committed to accessibility for persons with disabilities. If you have any application interview or workplace accommodation requests please contact Human Resources.
You may be asked to provide copies of your educational credentials at the time of interview. Upon hire we require official confirmation of educational credentials and Canadian equivalency assessments if applicable.
Required Experience:
IC
Unclear