Full-time Student Success Specialist

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Please note: jobs are posted until 11:59 pm on the job closing date.

Job Description:

Reporting to the Associate Chair the Student Success Specialist plays a vital part in a students academic success and is an important position in the strategic enrolment management process. Working within an integrated team of Faculty Program Coordinators Chairs and Academic Advisors the Student Success Specialist plays a key role in the development and implementation of academic success strategies in a learners journey.

A major focus of this position is proactively reaching out to learners deemed at risk through various student engagement initiatives and integrate with the work of other internal stakeholders (Faculty Program Coordinators Chairs and Academic Advisors) by delivering enhancement programming to learners in accordance with a student retention calendar. This position places particular emphasis on programming and interventions on level one students.

Working closely with Faculty the Student Success Specialist brings in supports and resources at key times along the student academic journey. The incumbent supports strategic enrollment management by successfully implementing core student retention strategies identifying process improvements and recommending new initiatives. As part of their duties the incumbent will meet with at-risk students considering withdrawing from their program to support an informed decision process that may include referrals and check-ins with various program supports and services. The incumbent will make recommendations based on analysis of student withdrawal data. The incumbent provides students with impartial guidance to support their academic success offers resources and referrals to College services and respond to questions or concerns learners may have. The incumbent must work closely and partner effective with Student Support Services and programs.

Required Qualifications:

• Three (3) year diploma/degree or equivalent in Social Sciences Adult Learning or Education;

• Minimum of three (3) years experience working with adult learners with demonstrated ability to improve academic success;

• Experience in strategic development of student success initiatives within a post-secondary setting;

• Experience in advising a diverse clientele preferably in an educational setting;

• Strong written communication and presentation skills;

• Proficient in the use of creating and composing informational materials using MS Office Suite (Word Excel Powerpoint Teams);

• Strong working knowledge of College software such as Zoom Brightspace Salesforce Genesis is considered an asset;

• Ability to deal with sensitive and/or confidential matters while demonstrating compassion and good judgement;

• Previous experience de-escalating emotional clients and providing emotional support to distressed clients is preferred;

• Experience triaging client inquiries to second-level support from academic and operational staff;

• Explaining new concepts to clients and people who are new or returning to the post-secondary learning environment;

• The incumbent must be self-motivated organized client-oriented and must be able to work under pressure;

• Demonstrated experience in the areas of coaching advising counseling or career planning is considered an asset;

• Valid G drivers license.

* This position is paid at Payband H

* Vacancy for P01921

* Anticipated Schedule: Monday to Friday: 8:00AM-4:00pm

* This position requires regular on-site work at Algonquin Colleges Woodroffe and Perth Campuses including occasional travel to Perth required

This position is subject to the terms of the Full-time Support Staff Collective Agreement: College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at While we thank all those who apply only those to be interviewed will be contacted.