IT Support Coordinator
IT Support Coordinator
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Job Description
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
Position Summary
- Triage and respond to IT Help Desk inquiries via phone email and in person
- Provide basic on-site technical support; escalate complex issues to appropriate team members
- Assign monitor and follow up on IT support tickets
- Track and maintain IT inventory and supplies
- Foster a professional team-oriented and customer-focused environment
- Ensure consistent attendance and punctuality
- Support the department with additional tasks and administrative responsibilities as needed
- Minimum of 3 years of experience in a customer service or administrative role
- Basic understanding of IT systems and terminology preferred (but not required)
- Exceptional organizational and multitasking abilities
- Strong verbal and written communication skills; comfortable working with users of varying technical backgrounds
- Valid drivers license and access to reliable transportation
At ServiceNet you will make a real difference. Whether youre working in residential direct care clinical care peer support or other valuable roles youll be part of a compassionate team dedicated to supporting our community.
And with over 1500 employees and 100 programs across western Massachusetts were confident theres a role thats the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges developmental disabilities brain injuries homelessness and more. We offer great benefits room to grow and plenty of rewarding opportunities. Wed love for you to join us!
Not sure which job might beright for you No problem! Email to speak with a hiring manager today.
Required Experience:
IC
Employment Type
Full-Time
