GTS Specialist (IT Support)

An IT Support Technician is the backbone of all computer-related technology within the business(es) and site(s) he or she supports. Your primary responsibility is to provide support of Avery Dennisons endpoint computing and site infrastructure; be the Local Smart hands (On-Call support) as well as providing continuous improvement to Avery Dennisons technology and processes. 

Primary Responsibilities:

• Manage and support endpoint devices (Laptop desktop mobile devices printers  thin clients) throughout their lifecycle. Including provisioning refresh asset management and decommission
• Adhere and promote IT policies and standards
• Provide smart-hand support at the site including on-call (per rotation schedule)
• Follow ITIL (Information Technology Infrastructure Library) processes such as change incident and problem management
• Comply to and execute  SOX controls
• Take ownership of reported issues and seeing issue tickets through to resolution
• Research diagnose troubleshoot and identify solutions to resolve issues
• Provide prompt and accurate feedback to customers
• Be a technical advisor to management and end users to insure they have the proper IT equipment to be successful
• Maintain accurate IT equipment software and license inventory in Asset Management Tool
• Install upgrade and replace selected software and hardware products according to Avery Dennison standards
• Work closely with service vendors other Avery Dennison IT teams and personnel to ensure continuity of service
• Assist in implementing best practices and Avery Dennison IT standards that will more effectively utilize IT resources
• Deliver training on Avery Dennisons software and computer systems; this can include group presentations one-on-one training and onboarding
• Perform other duties as assigned

Qualifications :

• Bachelors degree in business or technology field preferred
• 3 years related experience
• 3-5 years performing routine software installations and program updates
• 3-5 years performing routine troubleshooting and problem resolution on computer server network and telecommunication systems
• Understanding and experience with information systems environments and systems; understanding of applicable computer systems such as Microsoft Office Lotus Notes and function specific software
• Basic understanding of ICT (information & communication technology) infrastructure
• Good verbal data entry and written skills; communicative in speaking and writing in local language and English
• Flexible initiative self-motivated and creative in finding solutions
• Team player combined with independent working
• Ability to interface with cross-functional groups to define and execute overall requirements
• Experience working effectively with others and providing superior customer service
• Skilled at solving challenges in a directed methodical manner and analyzes the current issue to envision creative solutions
• Takes initiative to complete critical tasks especially in team settings with dependencies on other people
• Works effectively in the face of stress ambiguity difficult situations and shifting priorities
• Experience in a manufacturing environment highly valued
• ITIL (Information Technology Infrastructure Library) foundation training is an asset
• Ability to travel to support other sites when needed; estimated 20% travel

Informacin adicional :

En Avery Dennison hacemos lo que amamos y amamos lo que hacemos y esperamos recibir su solicitud.

Ofrecemos:

Excelente ambiente de trabajo

Programas de bienestar y desarrollo

Paquete de prestaciones superiores a las de ley

Servicio de comedor

Servicio de transporte

Esperamos con inters recibir su solicitud.

Todos los solicitantes calificados recibirn consideracin para el empleo sin distincin de raza color religin sexo origen nacional orientacin sexual identidad de gnero discapacidad edad. Toda su informacin se mantendr confidencial.

Remote Work :

No

Employment Type :

Full-time