Sr. Manager, User Experience
Sr. Manager, User Experience
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Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
As an integral part of the Frontline Experience leadership team reporting to the Director User Experience the Senior Manager User Experience will be youll be responsible for a small but growing team of UX Designers. The Sr. Manager will actively be involved in the day-to-day operations of managing and coaching direct reports providing UX design recommendations and consulting directly with our lines of business and project teams. Youll continuously research emerging UX (including Design UX Strategy Accessibility and Content Design) best practices and tools and integrate them into the team. Working with the Director User Experience youll also set the foundation for the teams design standards best practices guidelines and processes.
At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-2 days per week on-site while other days will be remote.
How you will succeed
Team Management: Provide design and user experience leadership. Collaborate with visual and UX designers to deliver final project outputs. Regularly engage with the Technology department and Editorial Team including Senior Management to identify optimal design solutions. Ensure a holistic user experience through usability standards creative design and presentation development presenting concepts and designs to peers andexecutive leaders
Stakeholder Management: Earn trust of your peers across multiple internal teams (design engineering product) to drive UX maturity and position UX as a strategic partner in delivering successful products.
Resource Management: Perform leadership tasks such as performance evaluations hiring onboarding/off-boarding team communication development planning and resource management. Provide business updates to team members.
UX Strategy/Processes: With expertise in agile development methodologies and associated UX activities you will be responsible for leading the development and execution of team strategies and mandates while driving process improvements. Collaborate with cross-functional partners to identify and implement enhancement opportunities advocate for UX principles by educating stakeholders on practices deliverables and their alignment with business objectives. Work closely with peers across User Experience teams to ensure design consistency and promote the sharing of best practices.
Planning/Prioritization: Plan and coordinate business tasks and deliverables. Review and approve UX estimates as needed. Represent team in planning sessions. Consolidate status updates from UX leads for stakeholder communication.
Design:Support the development of user interface designs (concepts wireframes mockups prototypes) when capacity is limited. Identify areas for improving user experience in frontline tools and opportunities for human-centric design. Create and maintain a design system in tools like Figma or Sketch to ensure consistency and usability for designers tech partners and vendors.
Who you are
You can demonstrate a minimum of 5 years of work experience in a people leadership role managing leading and coaching UX teams.
You have degree in Human Factors Human Computer Interaction or you can demonstrate equivalent work experience.
You can demonstrate mastery of Figma Sketch and other design tools UX heuristics best practices trends design standards and interaction design principles. Its an asset if you are familiar with usability research methods.
You can demonstrate comprehensive knowledge of electronic delivery including internet technology content management capability development accessibility standards and implementation processes. Skilled in prototyping experiences of varying complexities and levels of detail with expertise in creating both low-fidelity and high-fidelity wireframes and page schematics to support design and development initiatives
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You are a caring and accountable leader. Youre passionate about developing and growing team members abilities. You have experience providing coaching and hands on support to meet team goals.
Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.
#LI-TA
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay 18th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Budgeting Business Planning Creativity Data Analysis Deliverables Management Group Problem Solving Human-Centered Design Innovation Leadership Project Management User Experience (UX)Required Experience:
Manager
Employment Type
Full-Time
