Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations engineer within the CTO Problem Incident Change Operations team. The position supports change management within the Chief Technology Office. Includes review of changes prior to install to ensure all audit required information has been completed. Service Now tool support updates such as User assignment group updates and Standard Change Templates.

In this role you will:

• Review follow-up and approve change changes
• Represent support groups in change scheduling reviews post installation assessments and tool or process improvements
• Interact with support group leaders driving change performance improvement and reporting
• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
• Determine areas of strength or Business Execution opportunity within defined scope of work
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
• Utilize independent judgment to guide moderate risk deliverables
• Present recommendations to develop implement and monitor strategic approaches effectiveness of support function and business performance improvement opportunities for managing risks of the business
• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
• Collaborate and consult with leaders and executive management
• Provide work direction toless experiencedStrategy and Execution staff

Required Qualifications:

• 4 years of Technology Infrastructure Engineering and Solutions experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
• 2 years of Service Now tool expertise IT experience Change Incident and Problem policy knowledge

Desired Qualifications:

• Excellent verbal written and interpersonal communication skills
• Ability to interact with all levels of an organization
• Ability to act as a subject matter expert
• Ability to escalate issues

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.