Lead Executive Assistant
Lead Executive Assistant
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$ 57 - 86
1 Vacancy
Job Description
Job Description
About the Role
Zendesk is seeking a dynamic and experienced Lead Executive Assistant to support our Chief Marketing Officer (CMO) and up to two additional SVPs. Reporting to the Director Office of the CMO this role is critical to ensuring seamless operations executive readiness and team cohesion. Youll also serve as a mentor to our team of Executive Assistants in Mexico City providing leadership and upholding high standards of excellence.
This is a high-impact role requiring discretion proactive problem-solving strong judgment and the ability to thrive in a fast-paced ever-changing environment.
Key Responsibilities
Executive Support:
Provide proactive calendar travel and expense management for the CMO and senior executives ensuring they are fully prepared for meetings travel and engagements.Leadership Team Enablement:
Plan and execute high-quality team meetings events and offsites that foster collaboration alignment and morale.Operational Excellence:
Prioritize and manage competing demands with minimal oversight. Anticipate needs and remove friction points before they arise.Cross-functional Collaboration:
Build trusted relationships with internal teams to ensure smooth communication and execution across functions.Confidentiality & Professionalism:
Represent the executives and organization with integrity confidentiality and executive presence at all times.EA Team Leadership:
Coach and mentor Marketing Executive Assistants standardizing best practices driving consistency and supporting professional development.Special Projects:
Lead or support key initiatives research and administrative tasks on behalf of the executives or department. This could include town hall support internship program support and support with our culture and connection events.
Qualifications
7 years of experience supporting C-suite or senior executives in fast-paced global environments; experience in tech or SaaS strongly preferred.
Demonstrated success in complex calendar management travel coordination and executive communication.
Proven ability to operate independently prioritize strategically and maintain composure under pressure.
Strong organizational and project management skills with acute attention to detail.
High emotional intelligence with the ability to navigate sensitive situations with discretion and professionalism.
Experience managing or mentoring other EAs a strong plus.
Tech-savvy and highly proficient in Google Workspace (Docs Sheets Calendar Slides).
Flexible to work across time zones and respond to urgent requests with urgency and grace.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Employment Type
Full-Time
