Product Implementation Technical Support Specialist
Product Implementation Technical Support Specialist
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$ 96200 - 164900
1 Vacancy
Job Description
Calling all innovators - find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Product Implementation Technical Support SpecialistWhat does a successful Product Implementation Technical Support Specialist do at Fiserv
You will be part of our Merchant Solutions Risk & Fraud engineering group. You will join an organization responsible for mission critical platforms that support Fiserv reduce financial risk. We build and support highly scalable available and best performing tools for risk management process providing opportunity to monitor and manage merchant portfolio. We build and support tools to onboard new clients and perform compliance & risk screening and monitor for card & merchant related fraud scenarios.
This demanding environment will require you to be an enthusiastic critical and analytical person who can balance platform stability and resiliency along with modern engineering practices and solutions so therefore you will have excellent analytical and communication skills.
What you will do:
- Act as Implementation Specialist for Risk Tools providing hands on training to users
- Support incident management and be product SME
- Provide technical support for applications and de-bug issues as needed
- Communicate with application support and developers to triage and provide resolutions to clients
What you will need to have:
- 6 years of experience in triaging technical issues by diagnosing AWS Cloud Watch Splunk and application logs
- 6 years of experience in programming in Snowflake Java & Oracle/PostGres databases
- Bachelors degree in computer science or a related field or an equivalent combination of education military and work experience
What would be great to have:
- Experience in payments/financial domain
- Understanding of Payment Landscape within Credit Risk functions
- Understanding of ITIL support process
- Understanding of Release Management
Important info about this role:
- Were better together! This role is fully on-site
- This is a full-time direct-hire position and no contract options or unsolicited agency submissions will be considered
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Salary Range
$96200.00 - $164900.00These pay ranges apply to employees in New Jersey New York and California. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
For incentive eligible associates the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Companys sole discretion.Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
