Field Service Engineer
Field Service Engineer
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Job Description
Job Title
Field Service EngineerJob Description
Field Service Engineer:
This position will be responsible for customer relationship management through the effective use of technical knowledge to install troubleshoot service and maintain equipment at customer sites and generate service revenue for imaging systems (MRI CT) within an assigned geographical area (North-East Italy Veneto Friuli and Trentino Alto Adige).
Your role:
- Build credibility and trust with customers by conducting pro-active customer visits.
- Provide appropriate timely and regular communications to customer and internal key stakeholders regarding customer and equipment issues.
- Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process.
- Provide exceptional customer service by adhering to customer entitlements setting clear expectations meeting commitments and arrival times.
- Understand customers business and competitive environment.
- Manage company assets effectively in accordance with established Philips processes and guidelines including labour time parts ordering and returns tools and test equipment calibration purchase orders equipment company vehicles business expenditures etc.
- Must be qualified and perform work in at least one modality (MRI) but may be asked to become qualified in and perform work in multiple knowledge of technical advances and current industry trends seeking out formal and informal training opportunities.
- Independently resolve equipment and customer issues.
Youre the right fit if you have:
- BA Degree or High school graduate or vocational certification in electronics biomedical equipment servicing/engineering or equivalent combination of education and experience in the electronics industry preferably in a Health Tec environment.
- Experience in technical service environment ideally in the biomedical segment.
- Understand and apply electronic mechanical and networking theory to install diagnose and repair equipment including knowledge and use of all necessary tools and test equipment.
- Strong organizational skills self-disciplined and the ability to work independently.
- Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.
- Ability to adapt to changing work requirements in a complex fast-paced environment.
- Oral and written communication skills in English in addition to Italian as local language.
- Availability to travel constantly across the North-East district.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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Employment Type
Full-Time
