Regional Product Operations Manager

Job Summary:

Location: Flexible within Central Europe (Germany Austria Switzerland Czech Republic Poland)
Division: Global Support & Operations
Line Manager: Director of Operations Central Europe
Contract Terms: Permanent

THE TEAM
The Global Support & Operations Organization aims to build a global center of excellence standardizing tools processes and best practices to elevate the support and operations experience across all regions. Within this framework the Central Europe Support & Operations team ensures consistent high-quality services for clients throughout the event life cycle across Austria Germany Czech Republic Poland and Switzerland. Product Operations plays a crucial role in this structure by enabling the successful delivery adoption and operation of ticketing platforms and features. The Regional Product Operations Manager will lead the regional effort to bridge product and operational excellence.

THE JOB

The Regional Product Operations Manager Central Europe is a strategic leadership role that oversees the implementation adoption and performance of Ticketmasters platforms and product suite across the region. This person will work closely with the Central Europe Director of Operations and liaise with the EMEA Director of Product Operations to align regional and global efforts.
The role is pivotal in establishing a regional product feedback loop driving a harmonized go-to-market roadmap and leading a team of Product Operations Specialists across Central Europe. It requires strong technical acumen the ability to translate product complexity into operational simplicity and the leadership to foster collaboration across teams. This role will also support and enhance first- and second-line product support capabilities ensure transparency during global product rollouts and maintain alignment between regional needs and global product developments.

WHAT YOU WILL BE DOING

PRODUCT STRATEGY & REGIONAL ALIGNMENT

Partner with global Product Operations and Engineering teams to align regional product adoption with global strategies
Lead and coordinate product rollout processes across Central Europe
Establish a robust UAT and QA testing framework to ensure products meet operational readiness standards
Drive a harmonized go-to-market roadmap in collaboration with market-level Operations Managers
Create transparency around global product and feature rollouts at the regional level
Own regional product adoption KPIs and feedback loops
Develop a Major Incidents communication framework to raise awareness foster cross-functional collaboration and ensure
swift issue resolution

TEAM LEADERSHIP & STAKEHOLDER MANAGEMENT

Directly manage a team of Product Operations Specialists across the five Central European markets
Mentor and guide team members on complex product configurations and regional implementation best practices
Ensure master knowledge on new and existing ticketing products is developed across the Regional Product Operations Team
including: Microflex TM1 Products Universe Sport XR and other future platforms that are incorporated to the Operations
Product Suite
Collaborate with Client Support Event Programming Event Delivery and Commercial leaders to ensure cross-functional
product readiness
Represent regional interests in global product operations meetings and strategy discussions

PRODUCT SUPPORT & ENABLING

Improve and coordinate first- and second-level product support processes across the region
Act as a regional escalation point for advanced product issues
Partner with Product and Engineering to advocate for regional needs and influence product enhancements
Develop and maintain documentation and internal tooling to enable efficient product operations support

TRAINING TESTING & CHANGE MANAGEMENT

Lead UAT efforts for new product features prior to regional deployment
Partner with internal education teams to define training needs for product rollouts
Facilitate communication of product updates and known issues across markets
Manage change effectively across diverse teams and stakeholders

WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)

Solid experience with SaaS or ticketing platforms and supporting complex product ecosystems
Demonstrated ability to lead UAT processes at a regional or global level
Proven success in managing product rollouts across multiple markets
Experience working with product roadmaps agile development teams and go-to-market strategies
Advanced understanding of issue tracking support tooling and documentation (e.g. Salesforce Jira Confluence)
Fluent in English; additional Central European languages are a plus

YOU (BEHAVIOURAL REQUIREMENTS)

The following attributes determine how the role will be carried out and are required to be a success:
Highly analytical with a strong attention to detail
Clear communicator with a collaborative mindset
Strong sense of ownership and accountability
Innovative and flexible approach thrive to find solutions outside the box
Makes high quality decisions in a timely manner considering both the immediate and long-term consequences of decisions
Comfortable working in a fast-paced cross-cultural environment
Organises time effectively and plans for future needs maximising the use of available resources
Change leader with the ability to influence across functions and region

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment the worlds largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the worlds largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders attentive managers and enthusiastic teams. If youre passionate about live entertainment like we are and you want to work at a company dedicated to helping millions of fans experience it we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender race sexual orientation religion age disability status or caring responsibilities.