Entity Manager
Entity Manager
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
About the role:
The Entity Manager oversees a small portfolio of Commonwealth Entities driving client satisfaction through effective delivery of contractual requirements as outlined in the Whole of Australian Government (WoAG) Deed. This role operates autonomously while receiving guidance and oversight from an Entity Relationship Director.
Main Duties:
- Client Portfolio Leadership: Establish vision and strategy for the client portfolio ensuring exceptional service delivery while maintaining deep understanding of clients business needs and industry factors.
- Service Delivery Management: Accountable for meeting JLLs contractual obligations achieving performance indicators managing change control processes and driving client-specific initiatives including savings targets and best practices.
- Team Leadership: Promote a culture of teamwork and excellence support talent development provide regular coaching implement succession planning and maintain high staff morale.
- Client Relationship Management: Proactively engage with stakeholders across multiple organizational levels serving as the key point of contact for client agencies within the portfolio.
- Financial Performance: Responsible for meeting agreed financial targets including revenue expenses debtor targets and identifying cross-selling opportunities for JLL products and services.
- Health & Safety Compliance: Maintain duty of care to ensure workplace safety protecting own health and safety as well as that of colleagues and visitors while adhering to safety guidelines.
- Quality & Operational Excellence: Develop standard operating procedures implement continuous improvement practices ensure Critical Environment requirements are met and provide 24/7 emergency support.
- Risk Management: Implement and maintain JLL Operational Risk Management program disaster recovery plans business continuity procedures and proper incident escalation protocols.
- Compliance: Adhere to JLLs business conduct by ensuring compliance with firm guidelines procedures and strategies across all aspects of the role.
- Conflict of Interest Management: Effectively manage all potential perceived or actual conflicts of interest according to client-endorsed processes including prompt notification and full disclosure.
Sounds Exciting This is what we are looking for:
- Min. Bachelors degree in facilities management building business or other related field &/or 5 years experience in contract/relationship management facilities property management or related field
- Managing teams and client account management to ensure services are delivered in accordance with contractual requirements
- Experience in handling client sensitivities knowing when to escalate with urgency and how to de-escalate key risks
- Demonstrated experience in balancing the interests of the clients with those of JLL
- Significant experience in translating client needs into existing or new business growth
- Strong working knowledge of key Commonwealth Government Legislation Policies and Procedures e.g. PGPA Act Commonwealth Procurement Rules (CPRs) Commonwealth Property Management Framework and Asset Management Frameworks
- Ability to obtain and hold an AGSVA Clearance and or any additional associated Entity clearances.
- Must be an Australian Citizen.
About JLL
At JLL we see a Brighter Way forward for our clients our people our planet and our communities. With over 200 years of real estate experience we are and always have been in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better smarter more innovative ways of working. We approach our work in a warmer more optimistic and inclusive way.
JLL is a global leader in helping clients envision where people live work play shop and eat.
What you can expect from us:
As an organisation we dont just accept that we are a place of many different people but we embrace it we celebrate it and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why for more than a decade we continue to rank among the Worlds Most Ethical Companies. We support applications from all underrepresented groups including Aboriginal and Torres Strait Islanders LGBT people with disability and people of all age religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.
Apply today quoting job reference number LMREQ434350
Location:
Remote Canberra ACTIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Required Experience:
Manager
Employment Type
Full-Time
