College of Liberal Arts - Technology Support Specialist I
College of Liberal Arts - Technology Support Specialist I
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Job Description
Job Details
Description
Position Classification
Regular full-time hourly non-exempt and benefit-eligible staff position. For more benefit information visitWhy Work at UCO
Annual equivalent of$17.71 per hour is $36836.80
General Schedule
Position typically works Monday-Friday from 8am-5pm; may require occasional night and weekend work.
Position Overview
Under the supervision of the Manager and/or Supervisor of Academic Technology the Technology Support Specialist I will ensure the proper day-to-day operation of technology applications and equipment. Assists in resolving technology support issues. Perform installations repairs upgrades backups and other maintenance tasks. Helps with solutions to problems that may arise in an expeditious efficient and timely manner. Responsible for performing job duties in accordance with the mission vision and values of the University of Central Oklahoma.
Job Duties
Provides technology support for scheduled events in the Liberal Arts building. Troubleshoots and provides support for classroom and office hardware and software issues. Assists in providing multimedia and technology training to faculty staff and administrators. Provides support for audio and video systems including Extron products. Perform installations repairs upgrades backups and other maintenance tasks. May have expertise in commonly used business applications.
Provides technical oversight of Audio-Visual equipment used during scheduled events in the Liberal Arts building. Assists with setup/support of technology used during events and clean up after events. Assists with the management of the event calendar and ensures adequate coverage of all events managed by the College of Liberal Arts.
Responsible for Tier I support for academic technologies and audio-visual technologies products and repairs in college classrooms offices labs and multipurpose spaces.
Provides immediate on-site classroom support when issues are reported during assigned working hours.
Provides extended weekday and weekend support as required.
Performs repairs and routine maintenance on computer equipment and arranges for vendor repair service as needed.
Performs daily classroom checks.
Troubleshoots issues in both Windows and Mac OS environments.
Assists in providing security of hardware and software.
May assist with the evaluation and recommendation of the purchase of hardware and software.
Assists in maintaining computer and multimedia hardware and software inventory for assigned buildings.
Creates and maintains documentation including diagrams and operational and support procedures. Publishes client-facing support documents to improve user experience.
Ensures systems documentation follows best practices is up-to-date accurate and tested.
Researches and communicates new features of assigned application(s) and unused tool functionality to drive expansion and adoption which could include developing road maps guides standards and procedures.
Continually updates skills and knowledge relative to the position and the technology industry.
Interacts with end users service desk team members and stakeholders in gathering information to define and document required changes to the environment. Assists IT management in preparing business and use cases.
Supports the administrative offices in the College of Liberal Arts with walk in support.
Performs other duties as assigned.
Qualifications / Experience Required
Requires a bachelors degree in job related field or 4 years of equivalent work experience in chosen filed that provides knowledge of and exposure to fundamental theories principles and concepts.
Qualifications / Experience Preferred
Bachelors degree in computer science MIS or related field or equivalent knowledge and experience.
Experience with Microsoft Windows Office Active Directory and using a deployment toolkit. Experience in Higher Education supporting and training Faculty and Staff of a University or college.
Knowledge / Skills / Abilities
A basic knowledge of office equipment is needed (copier fax scanner etc.).
Computer literacy is required including Microsoft Office programs such as Word PowerPoint Excel and Outlook.
Knowledge of few basic information technology terms and methods such as those acquired through on-the-job training in one or more simple work processes.
Knowledge of Audio/Visual troubleshooting including Extron systems and its use in a classroom environment.
Knowledge of the processes methods and procedures associated with a limited range of technical objectives or common problems.
Knowledge of an extensive body of standard rules procedures processes operations tools or equipment requiring extended training and experience to perform a wide variety of interrelated and non-standard tasks and resolve a wide range of problems.
Strong analytical skills with the ability to collect organize disseminate and present significant amounts of information with an attention to detail and accuracy.
Must possess strong customer service and interpersonal skills.
Excellent verbal and written communication skills. Ability to communicate technical concepts to non-technical users.
Ability to facilitate team interaction and client meetings effectively.
Ability to work independently or with specialized group and maintain courteous attitude in dealing with students faculty and staff.
Adheres to and complies with UCOs shared values and the Office of Information Technologys Code of Ethics. This position requires the successful candidate to have high-speed internet access to their residence and maintain a smart phone on which to receive telephone calls email SMS messages from servers and authorized OIT personnel.
Physical Demands
Reasonable accommodations (in accordance with ADA requirements) may be made upon request to enable individuals with disabilities to perform essential functions.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
